Warehouse Customer Service Representative (CSR)

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Job description

Full job description
About Us: Founded in 1927, Hermann Services, Inc. is a family-owned and operated company based in Monmouth Junction, NJ. We serve as a comprehensive resource for all transportation and warehousing needs in the Eastern and Southwest US. Hermann maintains an integrated network of asset-based and 3PL logistics systems nationwide supported by state-of-the-art technologies. Our large, "smart" fleet of EOD-equipped, energy efficient transportation equipment can handle any type of load from same-day deliveries to long-haul truckload services and port drayage. With roughly 2 million square feet of warehouse space, Hermann Warehouse Corporation operates six warehouses in New Jersey, Delaware, and Texas to address storage and supply chain needs. We specialize in handling a diverse array of food, industrial and consumer products ranging from AIB Food Grade to Hazmat storage, with capabilities to provide cross-docking, transloading, container drayage, and much more. Our Hermann Cares arm of the company is involved in multiple charitable events during the year. Some of our partnerships include Toys for Tots, Wreaths Across America, and Project Protect Our Children. We love supporting organizations dear to us and coming out to events just like this. Proud to be 2023 New Jersey Best Places to Work.

Hermann Services is looking for a full time Warehouse Customer Service Representative (CSR) to join our company located in Houston, TX. Hermann offers a competitive salary, medical, dental, and vision coverage, and 401K matching program.

The Warehouse Customer Service Representative (CSR) will be working in a fast-paced warehouse and will need to be organized and have good communication skills both verbal and via email.

Responsibilities:

Receiving, processing, labeling, and storing incoming stock
Working with warehouse associates to ensure accuracy of shipping/receiving functions
Maintaining clear records on all inventory and stock
Inspecting all stock for damages and keeping records of damages
Preparing, maintaining files for record keeping
Accurately processing orders for shipping and receiving using the WMS and often mirroring the transactions into a customer-based system
Recording exact arrival and departure times for shipments
Counting stock and keeping inventory records
Maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Build sustainable relationships of trust through open and interactive communication
Handle complaints - provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers
Greet customers warmly and ascertain problem or reason for calling
Other duties as assigned
Qualifications:
Proven customer support experience
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Proficient in all applications of Microsoft Word, Excel, Outlook, etc.
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Ability to write and speak well in English
Shipping and Receiving experience in posting goods and shipping orders preferred
Benefits:
Great Medical, Dental, & Vision Insurance after 30 days of full-time employment
Matching 401(k)
Company paid Life Insurance
Paid Time Off
Disability, Accident, and Critical Illness Insurance Hermann Services is proud to be an Equal Opportunity Employer.

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