Sr Channel Manager/ Channel Manager

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Job description

Overview:
WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Sr. Channel Manager: Expected salary range of, 111,600 to 124,000 varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Channel Manager: Expected salary range of, 84,800 to 106,000 varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Responsibilities:
PRIMARY PURPOSE OF POSITION

The Senior Channel Manager will report to the Manager of SMB Inside Sales. They will be responsible for the development and execution of sales campaigns, resource planning, and partner relationships that optimize sales effectiveness and profitability for the sales channel. The individual will cultivate strategic partnerships with our sales vendors and agents to develop a best-in-class sales experience for customers while maximizing product relationships and achieving our acquisition and renewal sales goals. In addition to managing the day-to-day sales activity with our vendor partners, the Channel Manager will also be responsible for coordinating cross functional support internally with operations, marketing, pricing, legal, regulatory, etc. They will leverage campaign metrics, reporting, as well as feedback from partners, agents, and customers to gain insights and enable data-driven decisions for continuous improvement and innovation related to product positioning, product development, marketing activity, etc.

PRIMARY DUTIES AND ACCOUNTABILITIES: SR Cannel Manager

Assist in the management, development and implementation of strategic sales plans and budgets with current Sales Vendors

Develop, implement, and refine sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts

Monitoring and coaching of sales vendors and agents on execution against Sales Playbook.

Deliver high quality enrollments and best in class customer experience. Develop, track and evaluate quality and compliance measures implementing and improving upon best practices to ensure vendor partners align with our values, ethics and compliance culture.

Provide tactical sales support relative to lead lists, price matrices, price plans and sales scripts and trainings

Partner with cross-functional stakeholders including IT, Pricing, Legal, Regulatory, Operations, Marketing, etc. to effectively execute sales campaigns that achieve our sales and profitability goals

Manage and prepare all relevant channel analytics including but not limited to, CTA, cost per kWh, variable and fixed expense related to the channel.

Ensure that all commission and fixed fee charge are paid according to the terms of the respective Vendor Purchase Orders.

Work with the lead list providers to ensure that all Vendors have leads to maximize our acquisition and renewal conversion and sales targets.

PRIMARY DUTIES AND ACCOUNTABILITIES: Channel Manager

Call monitoring and sales script preparation as well as coaching of sales vendors and agents

Develop, implement and refine sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts.

Deliver high quality enrollments and best in class customer experience. Develop, track and evaluate quality and compliance measures implementing and improving upon best practices to ensure vendor partners align with our values, ethics and compliance culture

Provide general support to the Channel Managers for both Residential and Commercial Telesales including but not limited to:

Coordinate customer issue resolution with the customer care, the customer directly and any other functional group

Trouble shooting and reporting system issues

Investigate Negative Margin deals for Commercial

Facilitate Transfer Requests

Attend Partner Office Hours

MINIMUM QUALIFICATIONS: Sr Channel Manager

Bachelors degree; in lieu of a degree, 12 years of experience is needed.

8 years experience in energy (electricity and/or natural gas) markets with emphasis in sales or sales support.

Self-starter with a sense of urgency & proactive attitude.

Ability to formulate and execute sales strategies.

Excellent organizational and project management skills. Ability to prioritize and manage multiple initiatives at once.

Outstanding communication skills and adept at speaking to customers and channel partners.

The position requires a self-motivated individual willing to take on a broad range of responsibilities and make decisions in a manner consistent with Constellation Energy values.

Proficient in Microsoft suite of products (word, outlook, excel, power point) with an emphasis on Excel.

All candidates must have the ability to speak, read and write English

MINIMUM QUALIFICATIONS: Channel Manager

Bachelor's Degree or higher degree.

At least 5 years experience in energy (electricity and/or natural gas) markets with emphasis in sales or sales support. In lieu of a degree, minimum of 9 years of experience needed.

Self starter with a sense of urgency & proactive attitude.

Ability to formulate and execute sales strategies.

Excellent organizational and project management skills. Ability to prioritize and manage multiple initiatives at once.

Outstanding communication skills and adept at speaking to customers and channel partners.

The position requires a self-motivated individual willing to take on a broad range of responsibilities and make decisions in a manner consistent with Constellation Energy values.

Proficient in Microsoft suite of products (word, outlook, excel, power point) with an emphasis on Excel

All candidates must have the ability to speak, read and write English.

Qualifications:
PREFERRED QUALIFICATIONS

Experience with both electricity and natural gas

Experience with SalesForce, Genesis, REPs, QuoteWizard

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