Parts & Service Coordinator - Houston

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Job description

Summary:

We are hiring an experienced Parts and Service Coordinator. This position will coordinate field service technicians, parts sales, and local inventory control. Work closely with Customer Support, Field Service, Inventory management, and other internal departments to ensure excellent customer service. This position is located in the Houston area.

Essential Duties and Responsibilities:

Work closely with customers to coordinate repair service requests

Submit work orders for any repairs or maintenance required for equipment

Recognize the correct component as a solution to a customer's need.

Assist customers in accurately identifying the parts required.

Work closely with customers to ship and call parts needs

Develop customer relations by providing requested services- order processing, order status, service repairs, warranty requests, product changes, etc.

Process parts orders

Work closely with the Aftersales control manager to place transfer parts orders

Perform cycle counting to ensure accurate inventory

Verify correct parts are being shipped and will call

Greet office visitors and callers, making them feel welcome and comfortable and answering any questions.

Support the service technicians staff by completing various general administrative tasks, such as creating service quotes and invoicing.

Develop a working knowledge of Putzmeister products

Perform additional duties as assigned or required.

Qualifications:

Good communication, written, and organizational skills

Basic computer experience

Excellent problem-solving and customer service skills

Detail-oriented, self-motivated individual able to work well independently and in a team environment

Forklift, crane, and heavy lifting equipment experience

SAP experience is a plus

Mechanically inclined

Education/Certification/Training:

High school diploma or equivalent

An Associate or Bachelors Degree in a related discipline or the equivalent in relevant experience is strongly preferred

Mandatory safety training (see Total Compliance Management program)

On-the-job training

Work Environment/Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch frequently required parts.

Ability to regularly lift and move up to 70 lbs.

Specific vision abilities required by this job include close, peripheral, and the ability to focus.

Work Environment:

While performing the duties of this job, the employee is in a typical office/warehouse environment, occasionally exposed to noise and dust.

Safety glasses/goggles must always be worn while in designated shop areas.

The above information includes the general details necessary to describe the principal duties of the job identified. It shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

Benefits we offer:

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company-paid Short term/Long term Disability
• Paternity Leave
• 401K plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program

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