Manager, Contracting Operations

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Job description

Full Job Description

About Axionova Engineering Ltd.

Axionova Engineering Ltd. is an industry leader committed to delivering top-quality engineering solutions that empower communities and drive progress. Our team combines decades of expertise with advanced technology to ensure high performance across all projects. With a growing network of field engineers and professionals, we aim to revolutionize the way engineering services are delivered and to build a sustainable future.

Join Us

At Axionova, we are always searching for talented, forward-thinking, and empathetic team members. By joining us, you will have a hands-on role in projects across various sectors and the chance to shape the future of our field services.

Job Summary

Axionova is hiring a Manager of Contracting Operations to lead and scale our field engineering teams. This role involves a blend of leadership, process improvement, and collaboration with key stakeholders to ensure the efficient delivery of field services. The ideal candidate will have extensive experience leading operations teams that excel in streamlining processes, managing large field assignments, and fostering client relationships.

You will report directly to the Director of Operations and work closely with them to optimize workflows, maintain service quality, and support team growth.

Key Responsibilities

1. Set Direction for the Field Operations Team

- Establish the strategic vision for Axionovas field operations, ensuring high service standards.

- Hire, train, and manage a team of 8-10 field engineers, developing skills and monitoring performance.

- Define and maintain Service Level Agreements (SLAs) and oversee adherence to quality standards.

2. Optimize Field Operations Efficiency

- Identify opportunities to automate field processes and increase operational efficiency.

- Oversee resource allocation to balance workload across multiple tasks and ensure smooth task handoffs.

- Resolve escalations quickly and effectively to maintain strong client relationships.

3. Enhance Tools and Systems

- Work with product and operations teams to improve tools that assist with scheduling, reporting, and data analysis.

- Advocate for system improvements that empower field engineers to self-serve for routine needs, increasing operational productivity.

4. Provide Insight on Field Service Improvements

- Collect and analyze data from field operations to identify opportunities for improvement and increased efficiency.

- Communicate findings and provide actionable feedback to the organization to refine services and enhance customer experience.

5. Drive Team Efficiency and Satisfaction

- Foster an environment that values efficiency, safety, and innovation while maintaining high standards for customer service.

- Support team growth and engagement by driving initiatives that build morale and foster a sense of community within the team.

Skills, Knowledge, and Expertise

To succeed in this role from day one, Axionova requires (at a minimum) the following qualifications:

- Extensive Experience in Operations Management

- Proven track record of building and leading high-performing operations teams, ideally within field service or engineering industries.

- Process Optimization Focus

- Strong ability to streamline and enhance processes to increase efficiency and effectiveness.

- Attention to Detail and Analytical Thinking

- Skill in managing complex operations while maintaining high-quality service standards and using data for insights.

- Empathy and Strong Communication

- Excellent communication skills and the ability to build strong client and team relationships through empathy and understanding.

Additional qualifications include:

- Bachelors Degree in Engineering, Operations Management, or a Related Field

- Experience with data visualization and reporting tools, such as Tableau and Power BI

- Familiarity with Lean Six Sigma and Agile methodologies, with experience in tools like JIRA

- Flexibility and adaptability to changing needs and environments

-Compensation and Benefits

At Axionova, we believe in rewarding our team members with a competitive compensation package, including:

- Base Salary: $110,000 - $120,000 USD, based on experience, qualifications, and geographic considerations.

- Health Benefits: Comprehensive health, dental, and vision coverage.

- Flexible Work Locations: Includes options for remote work and co-working spaces.

- Retirement Plan: 401k with company matching.

- Paid Time Off: Generous PTO policy along with 11 paid holidays.

- Parental Leave: Up to 12 weeks for birthing parents and 8 weeks for non-birthing parents.

- Wellbeing Programs: Access to wellness services, mental health support, and financial assistance programs.

- Travel Stipends: Monthly support for field-related travel expenses and home-office needs.

Why Join Axionova?

Joining Axionova means stepping into a dynamic and mission-driven environment. Youll be on the front lines of high-impact projects, leading a talented team and making a difference in the engineering industry. We strive to help our employees thrive by providing an inclusive, supportive, and challenging workplace where you can grow your career.

Diversity, Equity, and Inclusion Statement

Axionova Engineering Ltd. is committed to building a diverse and inclusive team. We aim to hire from a variety of backgrounds, and we welcome all qualified candidates, regardless of race, age, sexual orientation, gender identity, national origin, religion, disability, or veteran status. We believe diversity strengthens our team and enables us to serve our clients better.

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