Implementation & Training Manager

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Job description

Job Description

Location/Travel: Houston TX preferred, up to 70% travel required in TX, WA, CA

The Implementation & Training Manager is a key member of the Implementation team. This individual contributor role oversees and drives Privia's process in launching top doctors into our high performance network. The Implementation Manager is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.

Primary Job Duties:

Partner with and launch providers into Privia Medical Group

Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform

Set practices up for long-term success with cost savings and population health strategies

Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Revenue Cycle, and Credentialing teams leveraging Project Management tools and processes

Train physicians, providers, and office staff on Privia's processes, and technologies, and EHR system

Manage a detailed project plan and communicate status to the client and Privia management team

Manage multiple projects at once

Identify and assist with market based and national projects to improve workflows and operations for our care centers and internal teams

Help expand key strategic business units as needed (i.e., ancillaries, other Privia Service Lines, etc)

Manage change and client expectations effectively

Establish aggressive timelines and confront critical-path items and deadlines

Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands

Serve as a mentor on the Implementation team

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