Centralized Patient Scheduler

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Job description

Overview:

Centralized Patient Scheduler

Nova Medical Centers is looking for a Centralized Patient Scheduler who will be responsible for scheduling our patients for medical and physical therapy appointments throughout their assigned territory. A Centralized Patient Scheduler has excellent organizational skills, strong analytical skills, including troubleshooting and problem solving. We are looking for someone with outstanding customer service skills and attention to detail.

Responsibilities:
Schedules patient appointments and enters required information in the electronic scheduling system in an accurate and timely manner.

Communicates in an effective and professional manner with patient's, center leadership and departmental leadership.

Problem solves with Center Directors and department leadership when barriers to patient scheduling are present.

Responds promptly to requests by patients, staff and insurance adjusters.

Reschedules or cancel appointments promptly as needed.

Consistently maintains professional demeanor during all calls, escalating issues to supervisor as needed.

Familiarity with medical and physical therapy terminology

Excellent written and oral communication skills

Excellent organizational and time management skills

Other duties as assigned

Qualifications:

High School diploma or equivalent (Required)

Bilingual - English and Spanish (Required)

2 years experience in Healthcare field with customer service

Must be able to work a weekly rotation schedule of 8 am - 5 pm and 11 am - 8 pm

Must have strong computer skills and dexterity required for data entry and retrieval of patient information.

Must have excellent telephone skills

Must be proficient with Windows-style applications and keyboard.

Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Benefits:

Competitive Base Salary

Paid Time Off

Group Medical

Dental

Vision

Life STD & LTD

401K w/ Excellent Company Match

Access to Earned Wages through Payactiv

Equal Opportunity Employer

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