Digital Technology Services Analyst II

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Job description

Overview:
Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work - we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters

Responsibilities:
About the role:

The Digital Technology Services Analyst II is responsible for supporting and enhancing Digital & Marketing technology service performance, assets, vendor oversight and due diligence and cost optimization of Digital & Marketing technology spend. This role involves conducting vendor analysis, optimizing vendor relationships to ensure the best value and performance for the Digital & Marketing organization. This role will have a part of implementing strategies to enhance vendor efficiency and effectiveness. This role involves identifying cost-saving opportunities of digital platforms and participating in the cost optimization strategies, and collaborating with various departments to coordinate implement these strategies. The analyst will also monitor and report on cost optimization initiatives to ensure they align with the company's financial goals. The analyst will also monitor and report on Digital & Marketing technology service initiatives to ensure they align with the company's strategic goals.

In this role, you will:

Analyze Digital & Marketing technology costs and identify areas for cost optimization and make recommendations for improvements or replacements

Develop and maintain an inventory of all Digital & Marketing technology assets

Monitor compliance with service level agreements to ensure performance and quality metrics are met

Conduct regular audits of Digital & Marketing technology assets and vendor performance

Develop dashboards, reports, and presentations

Collaborate with vendors to establish service quality mitigation strategies

Participate in platform resiliency review of Digital & Marketing technologies

Handle vendor-related disputes and escalate issues as necessary

Conduct regular audits of technology expenses to ensure compliance to entitlements and agreements

Develop and implement risk mitigation strategies for technology vendors

Coordinate with procurement, finance, and operations departments to ensure smooth collaboration with vendors

Research any issues and/or problems with vendors and escalate as needed and follow through resolution

Work with internal customers to execute Digital & Marketing service initiatives

Ensure Digital & Marketing vendors and consultants are compliant with company policies and processes

Perform other duties as assigned

Conform with all company policies and procedures

Qualifications:
What makes you a dream candidate?

Experience in conducting technology audits for licensing compliance to entitlements

Experience in analyzing and optimizing Digital & Marketing technology service performance

Demonstrated ability to develop and implement Digital and Marketing technology service strategies

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Strong organizational skills and attention to detail

Ability to build and maintain effective relationships with vendors and internal stakeholders

Ability to manage multiple tasks and priorities in a fast-paced environment

Experience:

High School Diploma or equivalent required

Bachelor's Degree or equivalent experience preferred

2-4 years experience in digital technology services, technical vendor management, asset management, or a related field required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Flexible hybrid work environment, 2 days a week in the office.

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