Customer Development Manager FMS

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Job description

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Summary

The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process.

Essential Functions

Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors.

Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold.

Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations

Training and improvement of sales skills, industry knowledge and personal growth needs

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Demonstrates problem solving skills

Strong verbal and written communication skills

Effective interpersonal skills

Ability to analyze and interpret financial data

Ability to leverage customers financial data to determine needs and solutions match

Ability to work within various geographic and demographic environments

Ability to guide, engage, and impart knowledge to others

Willingness and ability to work with and mentor new sales employees

Ability to work independently and as a member of a team

Ability to work in team concept while holding self fully accountable

Flexibility to operate and self-driven to excel in a fast-paced environment

Capable of multi-tasking, highly organized, with excellent time management skills

Detail oriented with excellent follow-up practices

Qualifications

Bachelor's degree required in Business, Marketing, Transportation or equivalent experience

Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

DOT Regulated: No

Job Category: Outside Sales

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

Maximum Pay Range:

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from removed) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through (url removed)/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at (url removed) or (phone number removed).

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here url removed to log in to Workday to apply using the internal application process.

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