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Contact Center Manager

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Datamark, Inc.

2024-11-05 21:37:14

Job location El Paso, Texas, United States

Job type: fulltime

Job industry: Other

Job description

DATAMARK, Inc. is seeking an experienced and dynamic Contact Center Manager to lead our federal contact center operation. The ideal candidate will oversee all aspects of the federal contact center, ensuring that we deliver the highest level of customer service while achieving our organizational goals. The Contact Center Manager will be responsible for managing staff, optimizing processes, and implementing best practices to enhance overall performance.

Key responsibilities include developing and executing strategic plans, monitoring performance metrics, hiring and training new staff, and ensuring compliance with organizational standards and regulations. The Contact Center Manager will also collaborate closely with other departments to drive improvements and enhance the customer experience. The annual salary for this position is $75,000.

Requirements

Bachelor's degree in business, management, or a related field preferred (high school diploma required)

Must be able to pass background and receive federal clearance

At least 2 years of experience in a contact center management role

Proven track record of improving operational efficiency

Intermediate to advance Excel skills

Strong leadership, coaching, and motivational skills

Excellent analytical, problem-solving, and decision-making abilities

Exceptional communication and interpersonal skills

Experience working directly with client

Familiarity with contact center technologies, software, and performance metrics

Ability to work in a fast-paced environment and adapt to changing priorities

Bilingual (Spanish/English) preferred

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Short Term & Long Term Disability

Training & Development

Wellness Resources

$75,000

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