PC Maintenance Technician and Systems Administrator

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Job description

Job Description:
Job Description Summary : JOB SUMMARY
The Desktop Support Technician's primary responsibility is to provide support and maintenance within the organizations desktop computing environment. This includes receiving, prioritizing, documenting and actively resolving end user help requests. This also includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (Including but not limited to PC's, printers and scanners.) The Desktop Support Technician will troubleshoot problem areas in person, by telephone or via remote request, in a timely and accurate manner. Problem resolution may involve the use of diagnostics tools and hands on assistance at the desktop level.

While this is a Company W-2 employee position from a compensation, employee policies and benefits perspective, this role supports all GMR subsidiaries and IT environments.

ESSENTIAL FUNCTIONS/DUTIES
•Field incoming requests from Service Desk, end users directly and telephone
•Document pertinent information to effectively analyze, troubleshoot and resolve issues
•Access software updates and patches, driver updates, knowledge base articles, forums and frequently asked questions on the internet to effectively to aid in problem resolution
•Apply diagnostic tools when necessary to troubleshoot and resolve issues
•Effectively record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolution
•Identify and learn appropriate software and hardware used and supported by the organization
•Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing local file backups, imaging and configuring systems and applications
•Install, upgrade, support and troubleshoot printers, laptops, desktops and any other authorized peripheral equipment
•Test fixes to ensure problem has been fully resolved
•Perform post-resolution follow-ups to help desk requests
•Develop knowledge base articles from issues resolved to share with other IT personnel
•Other job duties as assigned

QUALIFICATIONS
Education
•High School diploma or equivalent and/or one (1) year work experience in related field required

Training and Experience
•Knowledge of basic computer hardware
•Experience with desktop operating systems including Windows 7 and Windows 10
•Application support experience including but not limited to Microsoft Office and Office 365, Adobe, Java
•Fundamental understanding of a Microsoft Domain environment including Group Policy, DNS and DHCP along with other core Windows services
•Proficient in support ticketing systems (ServiceNow experience is preferred)
•Ability to effectively prioritize and execute tasks in a fast paced, high-pressure environment
•Ability to work in a team-oriented, collaborative environment
•Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the phone and in writing Job Description :

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS • Must be able to work in a high-paced team environment
• Work is normally performed in a typical interior/office work environment
• No or very limited exposure to physical risk
• May be required to sit for long periods of time
• No or very limited physical effort required

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS
Reports to: Helpdesk Manager

EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: (url removed)

More Information about this Job:

Check out our careers site to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

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