Senior Sevice Desk Analyst

---

Job description

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

Our client, a global law firm, is seeking an experienced Senior Service Desk Analyst to join their team in Dallas, TX!

Responsibilities:

Provide excellent customer service and timely resolution to end-user technology issues

Foster effective communication with end-users, peers, vendors, and management

Adhere to best practices when deploying and upgrading hardware

Identify and troubleshoot problems with equipment, working with vendors or other IT personnel

Follow Asset Management Procedures and update database in real-time

Create and manage service tickets to track technology issues

Take ownership of tickets escalated from the help desk

Provide meeting support - video conferences, webinars, and presentations

Maintain office security and distribution groups within Active Directory

Adhere to Information Security policies and procedures

Contribute to IT projects and initiatives as required

Qualifications:

Bachelor's Degree in Information Technology or related field

Proficient in Windows 10, Office 365, Document Management Systems (NetDocuments, iManage, etc.), Active Directory, computer/laptop hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM, and iPhone/Android phone services.

Possess a basic understanding of Internet protocols, data connectivity methods and remote access technologies.

Familiarity with telephone and voicemail system programming and training as well as wireless networking and video conferencing system knowledge a plus.

Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors, and managers.

Must have excellent written and verbal communication skills.

3+ years experience in a Microsoft environment is preferred.

Having worked in a large, fast paced environment is preferred.

Experience with VPN/Citrix, Intapp, and NetDocuments is preferred

Individual will work as part of the Information Technology team providing 24x7 support as needed.

Occasional after hours and/or weekend support for high priority requests and projects

Benefits:

Medical, Dental, Vision Insurance

Life Insurance

401(k) Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short-Term/Long-Term Disability Insurance

Pet Insurance

PTO, Sick Time, Paid Holidays

Location: Dallas, TX

Seniority Level: Mid-Senior Level

Employment Type: Fulltime

Job Function: Information Technology

Salary: $90,000 - $110,000

<!– job description page –>