Provider Relations Associate Analyst

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Job description

Immediate need for a talented Provider Relations Associate Analyst. This is a 03+ months contract opportunity with long-term potential and is located in Dallas, TX(Remote; candidates should be only from CST time zone). Please review the job description below and contact me ASAP if you are interested.

Job ID: (phone number removed)

Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

Contributes to the Provider Relations job family in a support capacity.

Supports and maintains positive relationships with health care professionals within the network.

Provides high quality service to health care professionals.

Provide assistance regarding education, contract questions and non-routine claim issues.

Coordinates communications process on such issues as administrative and medical policy, reimbursement and provider utilization patterns.

Assists providers in contract compliance and credentialing issues.

Assists with preparation or modification of provider contracts.

Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.

Works under own initiative, prioritizes own work, and meets agreed timescales.

Work is subject to frequent review by more experienced professionals in Provider Relations.

Key Requirements and Technology Experience:

Key Skills; Call center, healthcare industry, customer service.

INBOUND CALL CENTER EXPERIENCE - 1-2 years - PREFERRED

Excellent verbal and written communication skills;

Ability to speak clearly and concisely.

Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others.

Strong interpersonal skills, establishing rapport and working well with others.

Strong customer service skills.

Computer proficiency, willing to learn new systems.

Ability to work in a goal orientated environment.

Ability to meet high standards for attendance.

1+ year of Previous Outbound or Inbound Call Center experience

1+ year of Customer Service Experience

Prior experience working in a dental or medical healthcare environment.

Basic healthcare terminology.

Experience in a virtual working environment.

Intermediate PC Skills required

Ability to receive information from dental/medical terms and communicate it to others in a clear manner

Previous production experience is a plus

Ability to use multiple systems on a computer

This role will be remote and candidates need to be sourced from the CST time zone.

Candidates must have a reliable, high-speed internet and a quiet and private working environment.

Candidates need a hard-wired internet connection to plug into the equipment they will be using - WiFi will not suffice.

No absences/time off will be approved during the training period and any candidates that have pre-planned time off during.

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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