National Service Coordinator - Remote

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Job description

Overview:
As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a National Service Coordinator!

The National Service Coordinator will primarily be responsible for providing a broad range of support and assistance to both internal and external Fleet Management customers. The National Service Coordinator will be fielding inbound calls and assisting customers with roadside assistance and setting up rentals, as well as relay approval confirmation to repair facilities. In addition, this person will also conduct follow-ups with repair facilities, tow companies and our Fleet drivers.

This is a full-time work from home position that will allow you to work 100% from your home residence in the Metro Dallas area or immediate surrounding TX counties. Our department operates between the hours of Monday through Friday 5 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs.

Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.

This position offers a starting pay range of $19.38 - $20.63 per hour depending upon relevant experience and skill level.

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.

Responsibilities:
Responsibilities include:

Coordinate roadside assistance through vendor partners by taking phone calls, dispatching service through vendor portals, and monitoring live jobs.

Set up replacement rentals when clients are in need of alternative transportation.

Research delays for roadside service, communicate with vendor partners to obtain status of live jobs, and evaluate available options to make decision on how to best assist driver.

Consult customer decision makers regarding the vehicle repair service process.

Assisting with relaying repair approvals to repair facilities on behalf of the client

Providing timely follow up to ensure prompt service for clients

Maintaining regular communication efforts with third party vendors as well as Fleet drivers

Identifying and escalating customer service opportunities related to roadside assistance

Assist drivers with general vehicle service questions or concerns.

Equal Opportunity Employer/Disability/Veterans

Qualifications:
Minimum Qualifications:

Must be 18 years of age or older

Must live in the Metro Dallas area or immediate surrounding TX counties

Must live in the state of Texas

Two (2) years experience with customer and/or vendor support

Two (2) years of administrative support experience

Proven success in problem / conflict resolution or negotiation

Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)

Must be willing to accept $19.38 - $20.63 per hour

Must have the ability to meet all work from home technical requirements

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Competency Based Qualifications:

Executing

Customer Service

Detail Oriented

Analyzing

Communication

Flexibility

Work From Home (WFH) Requirements:

Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)

High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as )

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