IT Systems Analyst

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Job description

Overview:
At Corgan we are passionate about great design but the best thing we build is each other. Here, you'll find camaraderie and collaboration as abundantly as curiosity and creativity. Corgan is a welcoming and supportive environment that provides significant career advantages. You'll find room to grow, freedom to explore - and the safety to fail. Thank you for your interest in joining our curious, passionate, hardworking team.

Corgan is actively recruiting a dynamic IT Systems Analyst to join the firm as part of our Information Technology team. Tackle these responsibilities alongside a team of creative, highly motivated individuals who are passionate about their work and ready to collaborate to achieve outstanding results. Our ideal team member is passionate and progressively seeking more responsibilities to expand their expertise.

Responsibilities:
Stay current with emerging technology and research and recommend future technology solutions

Analyze, troubleshoot, and resolve end-user hardware, software, and networking issues

Install and maintain operating systems, application software with regular patching and upgrading

Serve as a member on the Incident Response Team

Follow security procedures to protect systems from unauthorized use and user abuse

Track and monitor requests to ensure timely resolution of issues through ServiceNow ticketing system

Regular audits and trend analysis of ServiceNow tickets and performance assessments of current IT services and solutions to support recommendations for improvements

Coordinates training and orientation for new and existing employees and helps them become familiar with equipment and networks

Maintain accurate inventory records of IT assets, ensuring proper tracking and management.

Document processes, procedures, repairs, and changes to ensure current and useable knowledge transfer in ServiceNow

Provide technical support for advanced conference room AV technologies, including MTRs and Crestron devices.

Occasional travel to other Corgan offices

Qualifications:

4+ years of experience in a similar IT support role within an ITIL environment

Advanced knowledge of Windows Operating Systems

Outstanding Customer Service skills and resourcefulness

Experience with SCCM/MCEM, Intune preferred

Experience with Microsoft Services such as Exchange, Entra, Teams, and SharePoint preferred

Experience with Server Administration such as AD, GPO, DNS, DHCP, DFS preferred

Experience with Patch & Vulnerability Management Software preferred

Possess strong problem-solving and time/project management skills

Ability to communicate effectively with all levels of business

I-RT1

Corgan creates opportunities for personal and professional growth that bring out the best in ourselves and those around us by sharpening skills, leveraging technology, and encouraging communication. Our commitment to the highest standards of professional ethics is unwavering. Our passion, drive for excellence, and abiding curiosity guide us each day in our interaction with our clients, partners, associates, and with each other. Corgan promotes a healthy work-life balance by removing obstacles and allowing you to focus on what you love doing, both inside and outside the office.

Join Corgan and help make amazing places at a place that makes you amazing!

Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed.

EOE/M/F/Disability/Vet

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