Help Desk/Application Support Specialist

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Job description

For 25 years, has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digital operations while prioritizing environmental and social responsibility.

Stream Data Centers continues to set new standards for innovation, operational excellence, and sustainability in the data center industry, having provided premium data center services since 1999. Now, with 90% of its inventory leased to Fortune 100 customers, the company has acquired, developed and managed more than 27 data center projects nationally, while leadership has remained consistent for over two decades.

From site selection to data center construction and operations, Stream develops wholesale colocation capacity and build-to-suit facilities for hyperscale and enterprise users in major markets across the United States. Additionally, Stream sources and develops low-risk land sites for optimum data center development and provides energy procurement services with a focus on reducing market risk and providing low-cost renewable energy options.

Stream Data Centers is headquartered in Dallas, Texas and is the technical real estate affiliate of , a full service commercial real estate investment, development and services company. With $8.8 billion in annual transactions and 1,400+ professionals in 17 core markets, Stream is one of the most successful commercial real estate firms in the nation.

POSITION OVERVIEW:

The Help Desk/Application Support Specialist is responsible for providing technical assistance to internal and external users, ensuring that application issues are resolved in a timely and professional manner. In addition to supporting day-to-day operations, the role involves creating and maintaining clear and comprehensive documentation, including Methods of Procedure (MOPs), system user guides, and troubleshooting manuals. This position offers significant opportunities for personal growth and professional development, preparing the candidate for advancement within the company.

RESPONSIBILITIES:

Technical Support

Respond to help desk inquiries via phone, email, or ticketing system.

Troubleshoot and resolve software and hardware issues for end users.

Assist in the management of enterprise applications, escalating complex issues to higher-level teams when necessary.

Perform root cause analysis on recurring technical issues.

Maintain and update incident management logs.

Documentation & Procedures:

Assist other teams by developing and maintaining accurate and up-to-date documentation such as troubleshooting guides, system configurations, and user manuals.

Aide in the creation and management of Methods of Procedure (MOPs) for new implementations and updates.

Ensure that all documentation is clear, comprehensive, and easily accessible for both technical and non-technical users.

Collaboration:

Work closely with other departments to ensure seamless integration and functionality of applications.

Partner with senior team members to assist with system upgrades, patches, and new software rollouts.

Growth & Development:

Take an active role in identifying areas for personal skill improvement and participate in ongoing training and certifications.

Work with leadership on career development plans, identifying potential areas for internal mobility.

Participate in cross-functional projects to gain exposure to different areas of IT, including networking, security, and systems administration

MINIMUM QUALIFICATIONS:

Associate's degree in information technology, Computer Science, or a related field, or equivalent work experience.

1-2 years of experience in a help desk or application support role.

Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).

Strong troubleshooting and problem-solving skills.

Proficient written communication skills for creating user-friendly documentation.

Ability to work independently and collaboratively within a team.

PREFERRED QUALIFICATIONS:

Bachelor's degree in information technology, Computer Science, or related field.

Hands-on experience with enterprise applications and systems.

Demonstrated experience in creating and maintaining Methods of Procedure (MOPs).

Proficiency in Azure and Entra ID for user and group management.

Familiarity with Office 365 Admin Center for managing applications and licenses.

Experience with Intune for device and application management.

ITIL, CompTIA A+

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft Certified: Azure Fundamentals or Azure Administrator Associate.

Jamf 100 or Apple Certified Support Professional

The pay range for this role is between $75,000 - $80,000(base). Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. Stream Data Centers offers annual bonus, benefits, flexible time off (vacation), 401k and a variety of other perks and benefits.

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Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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