Assistant Service Manager - Repair Team (Aldinger)

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Job description

We are seeking an assistant service manager to join our Aldinger Repair Team.

In this role, you will play a crucial part in managing the day-to-day operations of our field repair technicians by ensuring a smooth and efficient process while maintaining high customer satisfaction.

As our Assistant Service Manager, you would be responsible for working with our customers and assigning, coordinating, and scheduling the day-to-day operations of our field repair technicians. You will also be responsible for organizing and accurately processing customer equipment into our management software and assigning it to a technician for completion.

As the main point of contact for our customers and technicians, this role is crucial in addressing any issues that arise to maintain high customer satisfaction and an efficient process. You will be working in partnership with the branch manager and lead field technician to improve and implement service strategies and processes.

Day to Day Responsibilities:

Oversee the workflow and scheduling of all calibrations and repair work

Schedule and dispatch field technicians

Inspect, receive, and create work orders for customer items needing calibration

Create quotes and estimates for calibration jobs and services

Organize purchase orders or secure payments for services rendered

Communicate with customers by providing status for orders

Communicate with customers by making corrections or amendments to certificates

Follow up with customers who have items that are due for upcoming calibrations

Requirements

Basic Qualifications:

Ability to lift 50 pounds

Strong attention to detail and the ability to work independently.

Excellent customer service skills.

Excellent organizational, prioritization, and administrative skills.

Excellent presentation, written and personal communication skills

A focus on high-quality outcomes and business profit

Able to multitask, problem-solve and manage projects under pressure

Nice to Have:

Experience as a Coordinator or Scheduler

Experience as an Assistant Service Manager

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Company Paid Life Insurance

Paid Time Off

Paid Holidays

Company equipment needed for the job

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