IT Service Desk

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Job description

On-Board Administrative is hiring a IT Service Desk

For immediate consideration please send your resume to

Subject Line: Position Title and State you are Located

About Us:

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details:

Position Type: Contract

Job Location: Bishop, Tx

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation: $ 30.34 /hr - USD 56.55 /hr

Qualifications:
Must-haves:
Proven experience in a technology support role
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
Excellent interpersonal skills especially communication and presentation skills
Promotes and supports standardization and continuous improvement
Ability to work independently and make decisions where necessary
Familiarity with all components of Office 365
In-Tune, ServiceNow Platforms Experience/Exposure
OT Environment Exposure / Manufacturing Plant - Chemical Plant experience

Plusses
A+ Certification or equivalent highly preferred
Experience supporting a manufacturing plant
Familiarity with ITIL and HDI Incident Management Best Practices
Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
Understanding of Network Standards, Protocols, and Security Policies
BitLocker Encryption experience

Responsibilities:

Day-to-Day
A fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives! Key accountabilities are as follows:
Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
Escalates incidents to the appropriate IT operations resources in accordance with established procedure
Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

Apply Today!

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

(phone number removed)

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