Senior Manager, Change Management

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Job description

Your opportunity

Sr. Manager, Change Management

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Not only do we put our clients first, but we also extend this same approach to our employees. At Schwab, we respect and care for all, and you can go as far as your ambition takes you - we're here to empower you to Own Your Tomorrow by providing development support to help you reach your potential and achieve your dreams. Firm growth means growth for you. You'll engage in meaningful and impactful work while developing your career, building trust, and inspiring confidence through exceptional service, one connection at a time.

Do you want to make a meaningful and positive difference in employees' work lives? Are you excited by change and passionate about helping others lead through change successfully? Join the Change Management Center of Excellence within the Transformation & Change (T&C) team in Schwab Human Resources. We strive to help Schwab become the best version of itself.

Our T&C vision is to be a competitive advantage for Schwab through strategic, transformative, solutions, and organizational transformation through simple and scalable industry leading change management practices .

As a Sr. Manager, Change Management, you will be responsible for leading change initiatives for critical HR and business projects. You will be focused on the people side of change, by working to reduce employee resistance to change, increasing the speed of sustained adoption of new behaviors so our people can do extraordinary work for our clients. You will deliver strategic consulting through best in class change management practices that are integrated with business plans in a systematic and rigorous way. You will enable firm-wide change capability through involvement in the Community of practice as well as through participating in building out the firm-wide change management program.

Responsibilities include:

• Leading change management efforts for cross-functional, enterprise-wide initiatives.
• Building change management strategies that help guide and support people through the change process, including impact analysis, readiness assessment, and sponsor roadmaps.
• Driving the design, development, delivery and management of change communications and training.
• Cultivating trusted advisor relationships with project team members, center of excellence partners, stakeholders, and key leaders to influence change efforts and drive business outcomes.
• Identify KPI and success measures, driving sustainable change.
• Drive simplicity and scale to increase efficiencies and improve processes to help drive sustainable and transformative change.

What you have

To ensure we have fulfilled our promise of "challenging the status quo," this role has specific qualifications successful candidates should have.

Required Qualifications:

• Educational background in Industrial Org Psychology, Organizational Development or Organizational Change, and MBA, or equivalent experience.
• 5+ years in a dedicated organizational change management or consulting role with track record of success with a similar sized organization.
• Strong business acumen and ability to align change management strategies to business needs .
• Ability to influence leadership and enroll employee support and engagement.
• Strong visual storytelling abilities by creating client-ready PowerPoint presentations and other work products.
• Skilled at taking a consultative and collaborative approach to problem solving.
• A highly collaborative working style with the ability to establish trust and respect.
• Excellent facilitation, presentation, and communication skills.
• Excellent relationship management skills.
• Ability to think strategically and execute on plans both short and long term.
• Execution oriented with the ability to meet tight deadlines, pivot with changes, and be effective and decisive under pressure.

Preferred Qualifications:

• Prosci Change Management Practitioner Certification or other relevant certification.
• Experience leading change management for projects across a wide variety of types of changes at large scale.
• Experience working within a matrixed Human Resources Organization aligned by Centers of Excellence.
• Experience working in the Financial Services industry or other regulated environment.

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

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