Resident Relations Manager

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Job description

Overview:
High Rise Lease Up

Looking for something different? We ARE that something different at RPM Living.
Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus we show you the way to success.

The position:The Resident Relations manager is responsible for ensuring the resident needs are addressed through coordination of onsite activities, work requests, and maintaining current resident contact information.

Responsibilities:
Ensure that new resident(s) receive all resident documents and keys as well as an introduction to staff and other residents

Educate all residents on procedure to place a service request and assist when necessary

Actively address resident concerns and serve as a point of contact for residents and their families

Build ongoing relationships with residents and families

Coordinate services and support systems for residents and family members

Keep all resident and family email lists current and maintain communication through regular contact

Send timely updates to residents on activities in our community

Participate and aid in planning on-site resident events

Assist property staff in all duties related to HUD recertifications and daily operations

Meet and greet prospective residents as well as touring them through the community

Ensure all events planned are within budgeted guidelines

Assist with any other tasks, as needed

Qualifications:
High school diploma or experience in apartment leasing

A minimum of one year experience in a customer service-related industry

Employment with RPM Living is contingent upon successful completion of a background check and possess a valid driver's license.

RPM Living is an Equal Opportunity Employer.

Company Information:
Join RPM Living and experience exceptional benefits designed to enhance your life.

Weekly pay for all associates working onsite at an apartment community

Comprehensive healthcare coverage available for all full-time, regular associates

Employer-paid employee assistance, mental health, and wellness programs

Ancillary benefits including critical illness, hospital indemnity, and accident insurance

401(k) with robust company match

Opportunities for professional development, career growth, and role-based learning plans

Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)

Paid time off plus floating holidays and volunteer days

Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify and the .

RPM Living is an Equal Opportunity Employer.

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