Partner Now Assist Program Manager/AUSTIN, TX ( Remote )-2 Months Contract

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Job description

Title: Partner Now Assist Program Manager ( Remote )

Location: AUSTIN, TX

Duration: 2 months

This is a Remote position.

Duties:

Overview:

We are looking for a highly motivated program manager to support our growing Global Partnerships & Channels (GPC) Partner Success Team in efforts to accelerate the scale the success of our partner ecosystem. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow biggest priorities Generative AI.

Key Responsibilities:

The ideal candidate will be responsible for overseeing the status and operations of customer adoption engagements and establishing a centralized process for cross-functional teams on partner-led engagements

Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholders

Develop and report key metrics around partner engagement with accounts that have purchased and implemented Now Assist

Create presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy

Build processes, templates, training artifacts, internal KBs, and SOPs for program execution and reporting for internal operational stakeholders

Execute change management initiatives to ensure successful cross-organizational adoption of new processes

Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements

Hiring Manager Notes:

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

The ability to communicate and work collaboratively with a variety of teams and personalities is essential

Experience working in Partner Ecosystem (understanding partner GTM and process)

Does this position have the opportunity to extend beyond the initial contract or convert to FTE?

TBD. Likely update prior to EoY.

What is the work schedule for this position?

40 hours typical working days (8am-5pm)

What will the interview process look like?

Interview with me and potentially 1 other person on the team

Skills:

Qualifications:

5+ years of professional experience in program management or strategic operations is required

The ability to communicate and work collaboratively with a variety of teams and personalities is essential

Demonstrated track record as a strategic thinker able to work in the details and grasp the 'big picture'

Energetic self-starter with a proven track record for getting things done in a high-growth environment

Focused on results, and able to identify the few key things that matter and drive action to see improvements

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