Hospitality and Office Support Specialist

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Job description

Hospitality and Office Support Specialist

Austin, TX (onsite)

Manager's Notes:

Seeking candidates who are responsible for printing, copying, scanning and helping maintain kitchens and coffee bars.

Candidates should be a person with customer service experience and/or hospitality. Looking for candidates with prior receptionist, admin assistant or hospitality experience. DO NOT submit Paralegals to this positions they will be declined. Manager is also looking for candidates with stable job experience, do not submit job hoppers, any gaps in employment or reason for short term assignments needs to be documented. Must have experience with copy/print and mail duties.

They will also be delivering mail, sending out overnight packages and regular mail. Must have experience with copy/print and mail duties. There is no extensive lifting, standing or walking. They are not required to lift over 50 lbs. Any heavy lifting is done with two people.

Must be neat in appearance. Dress code is business casual. Slacks, and a polo shirt are fine. No tennis shoes. Parking is reimbursed and or provided.

Report to 303 Colorado St Suite 3000, Austin, TX 78701

Requires high school diploma or GED and1-2 years of related work experience. ABILITY TO PROVIDE AN EXCELLENT CUSTOMER EXPERIENCE, UTILIZING STRONG CUSTOMER SERVICE, PERSONAL AND COMMUNICATION SKILLS. Some related copy job experience is preferred. May require valid driver s license and minimum levels of auto insurance coverage per Ricoh. Working knowledge of copier and other related equipment and repair is preferred. Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow. Requires knowledge and understanding of shipping/receiving procedures. Basis electronics knowledge is preferred. Possesses ability to work independently and flexibly to complete projects. Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. Possesses ability to comprehend instructions concerning mail delivery. Possesses troubleshooting and problem solving skills. Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. Possesses excellent customer relations skills and excellent verbal communication skills.
This position provides operations functions in a legal office environment, offering high-quality support across copying, mail distribution, office equipment maintenance, and customer service. This role involves high interaction with executive-level customers and requires strong presentation and telephone skills.

Responsibilities:

Operate high-volume copy machines, bindery, and finishing equipment

Perform copier maintenance, troubleshooting, and minor repairs

Handle and distribute incoming and outgoing mail, faxes, and office supplies

Perform quality control for sensitive and confidential documents

Maintain management reports, billing logs, and inventory of supplies

Provide customer support, including status updates on requests

Prepare meeting and conference rooms, assist with building support tasks

Scan, convert, and format files; perform FTP, OCR, and TOC management

Respond to off-hour emergencies and perform occasional light maintenance

Requirements:

Experience in a legal office environment preferred

Ability to operate various office and binding equipment

Strong customer service, presentation, and telephone skills

Capability to handle confidential documents with precision

Ability to work under tight deadlines and occasional overtime

Familiarity with PC and basic software for file management

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

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