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Fairmont Gold Supervisor

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New job

FAIRMONT

2024-10-03 06:42:14

Job location Austin, Texas, United States

Job type: fulltime

Job industry: Other

Job description

Job Description

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

Consistently offer professional, friendly and engaging service

Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered

To monitor maintenance of the physical Fairmont Gold product

Review all Fairmont Gold reservations to ensure requests are met

Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs

Handle guest concerns and react quickly, logging and notifying proper areas

Train all Fairmont Gold Attendants

Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

Provide exceptional Concierge information to our guests about local and area attractions

To follow department policies, procedures and service standards

To follow all safety policies

Other duties as assigned

What is in it for you:

Paid time off

Medical, Dental and Vision Insurance, 401K

Complimentary shift meal

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and Educational Assistance for further development

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Inform a friend!

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