Director, Revenue Enablement Operations (Remote)

---

Job description

About the Role:

The Director, Revenue Enablement Operations is responsible for building an operational strategy, managing, and ensuring the success of our sales enablement cadence, and working with regional and global enablement teams to drive planning, prioritization and delivery of enablement programs designed to impact the business. While leading a team, you will build the operational cadence, manage the enablement budget, drive decisions on enablement tools and priorities to meet organizational and ARR priorities; and ensure implementation and measurement of global and regional enablement programs.

In this impactful role, you will oversee our LMS and CMS administration, ensure delivery and coordination of our onboarding and skills programs globally, and drive metrics and enablement analytics to inform key program and content decisions. You will develop, manage and execute regular quarterly planning, prioritization and program delivery to optimize priorities and to align resources and programs to annual and quarterly Go To Market (GTM) goals.

You will also be responsible for engaging sales operations to align on key tools, ensure "foundational" training maps to the Sales tech stack (SFDC, LinkedIN Sales Nav, Outreach etc) and that enablement cadence aligns to the operational business cadence (QBRs, MBRs) to ensure enablement programs and metrics are visible and adopted. You will also identify areas of need to address with enablement technology, build and present the business justification, and own solutions from procurement, to implementation, and beyond. You will also be a key leader for strategic program rollout such as SKO.

This role will require close coordination with several cross-functional teams to solidify goals, determine focus areas, and continually identify areas of improvement - ensuring that individual programs and initiatives align with our greater business objectives and executive priorities. Ultimately, your goal is to ensure that sellers have efficient access to, and knowledge about, the tools, training, and resources necessary to increase their effectiveness across critical sales processes. The position will report to the VP of Revenue Enablement.

What You'll Do:

• Collaborate with enablement, sales, marketing, and executive leadership on strategies and focus areas to determine priorities and gain buy-in for execution

• Build and implement an enablement planning, prioritization and management process

• Manage our data analyst, system administrators, coordinators and program managers to support our key tools and programs

• Work closely with stakeholders across the enablement, operations, marketing, and executive/leadership teams to optimize enablement tools and platforms and drive innovation as we scale

• Ensure consistency, standardization and prioritization of programs designed globally but delivered locally

• Collaborate, align, and work with leaders to build processes that make key activities easy and enticing to participate in and effective

• Continuous feedback, reporting and ongoing communication of enablement platform strategy and programs to sales managers

• Lead a team responsible for maintenance, upkeep and optimization of seller experience

• Provide feedback to the content design teams to ensure sales-facing assets are meeting established governance and standardization requirements

• Help drive consumption/utilization of training, content and tooling using data and metrics

• Streamline planning and prioritization using project management tools consistently

What You'll Need:

• Degree: Bachelor's or equivalent experience

• Leadership: 8 + years experience in leading high-performing enablement or sales operations teams

• Platform Credibility: 3+ years experience in administration of and/or guiding the strategy of sales enablement platforms (ex Highspot, Seismic, Showpad, Docebo etc)

• 5+ years experience in sales enablement, sales operations, B2B sales management or a similar role

• Communication & Facilitation Skills: Exceptional and engaging interpersonal communication style that transverses both the global and virtual world; experienced in communicating with both business and technical personas

• Influencer & Change Agent: A high-energy individual with the ability to work with a wide range of personalities; Comfortable engaging with and communicating at all levels - must be able to conduct needs assessments with executive leadership and drive execution of changes

• A strategic, entrepreneurial, and outcome-oriented mindset

• Effective time manager, capable of developing the strategy and motivating teams to execute on the tactics and supporting programs, while managing competing priorities

• Superb organizational and project management skills

Bonus Points:

• Experience optimizing the use of cutting edge enablement platforms with mobile learning, experiential learning, gamification, and robust tracking and reporting features (including hands-on experience with Highspot, Seismic, Showpad etc)

• SFDC Familiarity; Ability to articulate how sales tool elements align to relevant sales phases and activities

PandoLogic.

<!– job description page –>