Associate Account Manager

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Job description

Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit Follow Allergan Aesthetics on LinkedIn.

Job Description

Associate Account Manager, Plastics & Regenerative Medicine

As an Associate Account Manager with Allergan Aesthetics, an AbbVie company, you will develop a solid foundation of system, product, and sales enablement knowledge. This role is an entry point within our team vertical, supplying the foundation of knowledge to transition into Regional Account Management and Inventory Management teams. We offer interactive training, mentorship from tenured Regional Account Managers, and hands-on experience supporting Field Sales Operations. You will develop valuable analytical and problem-solving skills, SME-level system navigation, and an understanding of Customer Operations within the Medical Device industry. We are looking for someone who thrives helping others and takes pride in being a trusted expert that builds strong relationships with sales and customers. The Associate Account Manager is passionate about sales enablement through a customer service and operational lens and thrives in a fast past environment where quick decisions and deep product and system knowledge is the key to success.

Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls

Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.)

Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.)

Transactional support including but not limited to:

• Orders: evaluation, replacement, samples, bulk buys, personal inventory, transfers
• AR Support: invoice investigation, credits/debits, contract investigation and retroactive credits
• Research: serial number history, device tracking, reporting, credentialing, sales history, field searches for urgent case needs
• Follow up: tracking information, order status, return labels
• General Sales Rep Support: locate forms/documents, account pricing, territory alignment issues, sales reporting

Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Qualifications

Ability to multi-taskjuggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members

Strong oral and written communication skills, with the ability to modify communication delivery based on the audience

Exceptional relationship-building skills both internally and externally

Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processes

Works well in a metrics-driven environment, with an emphasis on efficiency and individual production

At least 3 years experience in a client-facing role with a similar function

Bachelors degree from accredited college or university preferred or a combination of education and relevant experience.

Opportunity for hybrid or remote work after a training and a probationary period on-site in Austin

Preferred Qualifications

1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experience

Flexible availability to cover calls over multiple time zones within the US

Bilingual Spanish

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at the time of this posting based on the job grade for this position. Individualcompensation paid within this range will depend on many factors including geographic location, and we may ultimatelypay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/visioninsurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs.

Note: No amount of payis a considered to bewages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefitsthat are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit

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