ASG Partner Services Coordinator

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Job description

Job Summary:
The Partner Services Coordinator will support our growing Services organization by providing support to teams that are delivering IT services to our Customers. The Advisor will interface with Customers, Sales, Accounting, and our Subcontractor network to ensure success as we help our Customers to deploy and manage their technology. The Advisor is responsible for providing support from the start of the IT delivery project (project kick off) to the end (project close), ensuring that projects are being billed accurately and on time as well as delivered with excellence. This position will reports to the PMO Operations Services Manager in our Austin, Texas office location.

About Us:

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Responsibilities:
Include but not limited to:

Manage project documentation, which includes review and execution (digital signature) of the Statement of Work (contract)

Set up the project in an online tool used to manage projects and billing activities end to end

Coordinate with Accounting to ensure subcontractor accounts are in good standing / paid timely

Handle requests from subcontractors for payment status updates

Attend applicable project meetings, for example, at the start of the project (kickoff) and completion (close) to ensure all parties (Customer, Sales, Subcontractor) are aligned on expectations, roles & responsibilities, etc.

Manage expectations throughout the project, monitor risk, and escalate issues to appropriate resource(s)

Provide feedback to appropriate parties during projects to ensure that Subcontractors are meeting / exceeding SHI's standard of excellence

Manage all aspects of project billing / invoicing activities, ensuring timely and accurate billing of project

Leverage existing centralized documentation repository (training, best practices, etc.) and contribute to it with the spirt of continuous improvement to enable scalable growth

Qualifications:
Bachelor's Degree or relevant work experience required

3-5 years' experience managing Customer relationships/projects

Knowledgeable of Microsoft Office applications

Required Skills:
Strong time management skills with ability to support multiple projects in flight at the same time

Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments

Solid sense of accountability, high-quality judgement, and sound decision-making

Strong communication skills (written and verbal)

Preferred Qualifications/Skills:

Experience with Contracts and/or Statements of Work

Billing Software/PSA

Experience with PSA/Autotask, Airtable, Visio is a plus

Unique Requirements:
Travel to onsite locations as needed, up to 10%

Additional Information:
The estimated annual pay range for this position is $55,000 - $80,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status.

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