Administrative Supervisor

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Job description

Overview:
In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for supervising the day-to-day activities of the clinic administrative staff.

Responsibilities:
Essential Duties:

Supervise and train a staff of Patient Access Representative (PAR) at assigned clinic.

Coordinate staffing levels to ensure proper patient flow.

Oversee the daily activities of the registration area to ensure department standards are met.

Ensure all personnel department policies and procedures are followed.

Develop, recommend, and implement changes to administrative processes and procedures as needed.

Respond to patient inquiries, complaints and requests for assistance as needed.

Secure all signatures necessary for treatments, release of medical information, and assignment of insurance benefits and payment of services from legally responsible patients.

Ensure timely processing of billing, co-pays, and deposits.

Maintain QA statistics (including patient wait times, etc.) and report results to management.

Manage the purchasing of business and medical supplies according to budget and department needs.

Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.

Excel in all functions performed by a PAR.

Relieve staff members during employee sick/vacation time as needed.

Perform other duties as assigned.

Knowledge/Skills/Abilities:

Ensure that all client issues are resolved in a timely and professional manner.

Maintain confidentiality of all information related to clients and adhere to all HIPAA guidelines and regulations.

Complete updates on safety through the organization's computerized education system on an annual basis.

Ensure all tasks provided and associated with program services, administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and Central Health Standard Operating Procedures and CommUnityCare Policies and Procedures.

Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers, established partners, and business office staff.

Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.

Collaborate with all members of the care team in providing customer service and referrals.

Ensure all actions, job performance, personal conduct and communications represent Central Health in a highly professional manner at all times.

Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.

Understand meeting procedures to coordinate logistics including scheduling, set-up, and catering, refreshments, and audio-visual equipment.

Knowledge of insurance verification procedures and medical terminology.

Knowledge of cash handling procedures.

Ability to successfully direct staff in order to achieve a common goal.

Qualifications:
EDUCATION:

High School Diploma or equivalent required.

Associate's Degree preferred.

EXPERIENCE:

3 years office or administrative experience (Any combination of related education and experience may be substituted) required.

Experience with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.) required.

Experience in a healthcare setting preferred.

3 years of supervisory or managing experience preferred.

Spanish and English language proficiency preferred.

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