Senior Operations Manager

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Job description

Our client, located near Nashville, TN, is hiring a motivated, disciplined, and problem-solving Servant Leader to grow their Middle Tennessee operation. This is an excellent opportunity for someone to strategically build and grow a fast-growth logistics operation. The selected candidate will be highly rewarded for your profitable impact and the companys full spectrum success.

This will be a hands-on role; you MUST be flexible (Company Values below). The ideal profile for this role:

- you enjoy working with your hands you are able & willing to shift gears (and generally enjoy it)

you love meeting and working with customers leading a team and supervising the facility operation is clearly in your wheelhouse.

Key Competencies Relevant Experience Intangibles:
1) Operational experience at a larger company is strongly preferred; expertise with documenting and implementing processes across multiple locations is essential with their rapid growth.

2) Quoting & Estimation Expertise: Having this experience will be a VERY positive differentiator.

3) Experience & high comfort with situations & physical environments that are blue-collar & varying climate conditions in both internal (clients warehouse) and external (customer sites, other client locations, etc) sites.

4) Servant Leadership: A true service above self manager and leader. See below for more information.

Primary Focus Areas:

1) Operations (20%): Overseeing and/or performing customer & material pick-ups, deliveries, cutting wood, constructing crates, purchasing raw materials, and providing other necessary hands-on effort to ensure success for their clients.
2) Customer Support (20%): Supporting existing customers through project coordination, shipping updates, and quoting new opportunities.
3) Business Development/Sales (15%): Pursue sales opportunities with prospective customers and projects that align with their capabilities and resources. (This duty may change in the future).
4) Estimating/Quoting (25%): Learning their internal estimation processes and being able to provide pricing to existing and prospective customers. You must be able to obtain the necessary data through phone calls, emails, and/or on-site measurements.
5) Project Management (20%): They solve complex logistical problems; They need someone who can plan the work and work the plan (PTW -> WTP).

Prospective candidates should have some (or all) of the following skills/experience (in priority order):

Motivated, coachable, growth-oriented, dependable, disciplined, trustworthy, and humble!

Excellent attention to detail and takes great pride in work

Above-average math skills and ability to calculate fractions, percentages, and margin

Construction (framing or carpentry) experience

Can lift at least 50 pounds and in great physical shape for hard but rewarding work

Can read and understand detailed written instructions, including a tape measure

Preferred Professional Expertise and Life Skills/Qualifications:

Military Veterans with a valid DD-214

Previous experience with a miter saw, panel saw, and/or nail guns

Experience reading CAD drawings

Experience with 3D and 4D CNC Routers

Bi-lingual (English and Spanish) intermediate+ level

Benefits:
Paid time off, health insurance (50% company-paid), dental insurance, vision insurance, and 401(k).

Compensation : $100K-120K base salary + performance-based bonus (up to 15% on an annual basis company financial performance and individual results are the main criteria to determine the final %).

More About THEIR CLIENT:

They are a logistics solutions provider, focused on connecting people AND companies with their "difficult-to-ship" freight that is often heavy, oversized, fragile, high-value, and in some cases, going overseas/across the US border!

Their primary market focus is heavy industrial/commercial, but they do serve residential customers with high-end art, antique, and other crating/shipping needs. In July 2024, they marked their company's 6-year anniversary; their growth and success is wholeheartedly attributed to their amazing team members that take great pride in serving their loyal customers.

Additionally, they are looking for additional team members who will make us stronger and allow us to better support their customers! Our client is a VA-certified Service-Disabled Veteran Owned Small Business (SDVOSB). In the years ahead, they will always encourage qualified Veterans to con

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