Sr Call Center Representative

---

Job description

TeamHealth has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for leading a team of Call Center Representatives while maintaining positive patient relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and develop NPSC Representatives in excellent patient service operations.
• Focus on patient requests and provide support to increase patient satisfaction.
• Provide excellent service and concise communication to patients in a professional manner.
• Access customer accounts/data quickly and effectively while maintaining confidentiality.
• Answer and document all inquiries as required.
• Comply with NPSC policies and procedures.
• Maintain a comprehensive knowledge of NPSC billing system applications and account operations.
• Provide support to NPSC Representatives as needed.
• Performs other duties and assignments as requested.
• Complete NPSC Facility Responsibilities during assigned rotation period; noted below.

QUALIFICATIONS / EXPERIENCE:

• High school diploma or equivalent required.
• Must be able to successfully pass NPSC medical billing/typing test.
• 1-2 years' experience in medical billing with an emphasis on extensive client relations preferred.
• Associate degree in business or applicable field preferred.
• Must demonstrate leadership skills and abilities.
• Must possess excellent oral and written communication skills.

<!– job description page –>