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Senior Collections Specialist

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Wesley Group

2024-11-13 15:49:49

Job location Franklin, Tennessee, United States

Job type: fulltime

Job industry: Accounting

Job description


JOB DESCRIPTION

Title: Collection Team Lead

Department: Finance

Reports to: Director of Accounts Receivable and Billing

Job Summary:

A Collection Team Lead plays a very important role in our company. The Collection Team Lead manages the day-to-day operations of the Collections Specialists and is responsible for tracking and achieving team collection goals.

Duties/Responsibilities:
  • Delivering exceptional customer service to Wesley Financial Group clients.
  • Calling clients to collect on past due balances.
  • Oversees and directs the activities of the collection team to enhance collection efforts.

  • Negotiating payment plans to assist clients with settling past due balances.
  • Investigating billing errors and disputes and following up with clients.
  • Creating and implementing debt collection courses of action.
  • Researching client accounts to help reconcile payments received versus what is still open.
  • Assists Collections Specialists with questions and training.
  • Any other duties related to Collection Team Lead position as deemed necessary.
Required Skills/Abilities:
  • Customer Service experience
  • Strong leadership and people management skills
  • Excellent communication, negotiation, and interpersonal skills
  • Advanced analytical and problem-solving abilities
  • Experience with Excel/Google Sheets/G-Suite
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.

  • Detail oriented with a high degree of accuracy

  • Experience with Netsuite or similar ERP system


Education and Experience:

  • 5+ years of experience in collections or in a related finance role
  • Bachelors degree in Finance, Accounting or related field
  • 1-2 years of experience managing a team




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