Customer Service Representative

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Job description

The role is remote, but the candidate must reside in TN in either EST OR CST

Education:

High School Diploma required

Required Qualifications:

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Proficient in Excel.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Knowledge of Business Blocks and CPR+

Preferred Qualifications:

Minimum of three (3) years of work experience in applicant patient areas,

SQL experience a plus

Associate degree in a related field or equivalent experience is preferred.

Responsibilities:

Must have an understanding of basic accounting including debits and credits.

Ability to work in a fast-paced environment, handling both inbound and outbound calls.

Must be organized, detail-oriented, and able to document cases clearly and accurately in accordance with the program guidelines.

Good communication skills are essential, both internal and external. Knowledge of Medicare benefits, enrollments and LIS assistance.

Plans and organizes work assignments, set priorities and completes work with a minimum of supervision.

Adheres to the service policy and principles of the company, as well as the program guidelines set by the department.

Participates in cross-training to perform all roles within the department. Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners. Other duties as assigned.

Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.

Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Position Summary:

Customer Service Representatives are the face of client and impact the agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled.

Calls are typically non-routine and may require deviation from standard screens, scripts and procedures to engage, consult and educate agents based upon the agent's unique needs, preferences and understanding of client plans, tools and resources.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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