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Field Service Engineer

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NPA WorldWide

2024-09-25 04:45:39

Job location Landrum, South Carolina, United States

Job type: fulltime

Job industry: Engineering

Job description

Job description:

Field Service Engineer in Landrum, SC. As a Field Service Engineer, you will be responsible for servicing and supporting client products, providing technical support both on-site and remotely, and building long-term relationships with customers. Youll collaborate closely with Sales, Marketing, and Clinical Support teams to ensure customer satisfaction throughout the lifecycle of their machines. (This is a direct-hire opportunity).

What Were Looking For

3.5+ years in servicing CT Imaging Products
Completion of a CT technology certification program is preferred
Expertise in service, repair, and troubleshooting
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Proficiency in Microsoft Office suite
Ability to lift/carry 40 pounds, stand and bend for long periods, and travel 60% of the time.
What Youll Do as a Field Service Engineer
Provide technical support for Tier 2 service calls, both on-site and remotely
Manage customer inquiries with professionalism and a positive attitude
Track and document service costs and actions in the Enterprise ERP system
Stay updated on product changes, upgrades, and system bugs
Coordinate repair parts and ensure correct pricing for service contracts
Support Sales Representatives by creating and processing repair quotes
Participate in continuous improvement initiatives to enhance product and service quality
Process equipment loaner forms and the appropriate contract on discrete repairs requested by customers
Through coordination with the Technical Services department, process equipment loaner requests from customers
Various responsibilities
Perform other tasks as assigned

Qualifications:

Bachelors degree in Mechanical, Biomedical, or Electrical Engineering

Why is This a Great Opportunity:

What We Offer
Competitive Pay
1st Shift; Flexible Hours
Health benefits, including telehealth medical services
Opportunity for advancement
401k
401k matching
Life insurance
Health insurance
Dental insurance
Vision insurance
Paid vacation
Paid holidays
Paid time off
Opportunity for advancement
Employee stock ownership plan (ESOP)

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