Director of Services A

---

Job description

Relocation Assistance Available

Education and Experience

• High school diploma or GED; 3 years experience in housekeeping or related professional area

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures compliance with all housekeeping policies, standards and procedures.

• Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.

• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises an effective inspection program for all guestrooms and public space.

• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  

Conducting Human Resources Activities

• Uses all available on the job training tools to train new hires and provide follow-up training as necessary.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

• Schedule associates to business demands and for tracks associate time and attendance.

• Ensures associates understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of associates and provides feedback to individuals.

• Ensures associate recognition is taking place on all shifts.

• Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

• Participates in associate progressive discipline procedures.

• Review associate satisfaction results.

• Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Empowers associates to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

<!– job description page –>