Switchboard Operator

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Job description

Duration: 12+ months (Possible contract to hire)

Job Description:

Imp notes: A typical day would like in this role Switchboard Operator receive approximately 150 calls per day from members, providers, community, etc.

Each call is routed to the location where the caller can receive assistance needed either from member services, provider services, or other area as needed.

Each call is an average of 1 minute long and using specific applications and tools, Operators can search for information and route the call efficiently to provide a positive customer experience.

Responsibilities:

Receives and processes incoming switchboard calls.

Answers and transfers incoming internal and external calls.

Responsible for maintaining departmental reports.

Assists department with mailings.

Trains new employees.

Experience:

1 year of switchboard experience .

Skills:

Organizational skills.

Good judgment and customer service skills.

Strong listening skills.

Good verbal and written communication proficiency.

Proficient grammar skills.

Ability to navigate through the Windows operating system environment.

Must have good typing and talking skills.

Ability to multi-task.

Ability to remain in a stationary position for extended periods of time

Education:

High School Diploma or equivalent.

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