Charleston, South Carolina, Assistant Studio Manager

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Job description

Based in Charleston, King St location, the Assistant Studio Manager will report to the Studio Manager. You will be responsible for executing Studio operations while providing an amazing experience to Studs' clients.

Hourly Rate: $28.50/hour

Key Responsibilities:

REVENUE

Financial Acumen

Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively

Develops the team's understanding of key business metrics and reporting

Partners with the Studio Manager to execute sales strategies and align the Studio team to continually improve key business metrics to achieve sales plan

Drives Results

Creates a performance-oriented culture by setting clear expectations and targets for Studio team

Maintains an active sales floor presence in service to the clients and team

Actions against Studio's reviews and customer satisfaction surveys

Customer Focus

Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle

Implements ands trains to service recovery best practices

Escalates client feedback to improve the overall Studio experience

OPERATIONS

Optimizes Work Processes

Assumes all Studio Manager responsibilities in their absence

Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering

Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions

Decision Quality

Balances analysis, experience, and integrity when making decisions for the overall business

Makes sound decisions, even in the absence of the Studio Manager

Understands when to take action and when to escalate to the Studio Manager

Ensures Accountability

Holds themselves and the team accountable to meet directive execution dates

Acts with a clear sense of ownership over the studio's operational responsibilities

Provides training to the Studio team on operational policy and procedures

TALENT

Builds and Develops Effective Teams

Fosters a sense of belonging and strong team morale through trust and collaboration

Partners with the Studio Manager in recruiting a diverse Studio team

Leads by example and models behavior for the Studio team

Integrity

Prioritizes Studio compliance and ensures the team is accountable to company policies and standard operating procedures

Admits mistakes and is not afraid to escalate when help is needed

Lives out our Core Values

People Centric

Shows consistency by providing best in class service to everyone in the Studio

Provides prompt coaching and feedback with clear actionables

Collaborates with the Studio Manager on new training initiatives needed to grow the team

Requirements:

1 year of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus

40 hours per week, you must be available for five shifts (Monday-Wednesday, Saturday-Sunday)

Comfortable standing for extended periods of time up to 8+ hours

Able to lift, carry, and move at least 20 lbs

Must be able to handle chemicals safely

Driven, creative problem solver that consistently acts with integrity and speaks up

Owner's mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

Comprehensive medical, dental, and vision insurance, as well as 401k and monthly lifestyle reimbursement

15 days accrued Paid Time Off, 7 days accrued Sick Time, and 2 Paid Holidays, with additional opportunity to earn time and a half for working Federal Holidays

Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)

A paid sabbatical after four years of full-time service

Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)

Learning and development opportunities to support development and foster an inclusive culture

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