Please scroll down, To apply

Production Support Lead

hiring now
New job

Rose International

2024-09-25 07:37:47

Job location Pittsburgh, Pennsylvania, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Client Job ID: 141188-1

Locations:

Pittsburgh, PA 15222

Farmers Branch, TX 75234

Birmingham, AL 35233

Phoenix, AZ 85016

Strongsville, OH 44136

Describe the must have technical skills/experience

  • ITIL - ITOM/ITSM Knowledge and experience

  • Production Support experience

  • Experience being in a support team in a versatile changing environment.

  • Experience managing Infrastructure drift between multiple environments.

  • Experience to analyze the code written in JAVA, J2EE, SpringBoot and Angular. Also experience to support Openshift containerized Platforms.

  • Experience in monitoring tools such as Dynatrace, Big Panda.

  • Experience in managing Operating Systems upgrades such as Linux, Widows, Oracle, SQL

  • Experience in writing complex queries using ORACLE PL/SQL to build the reports based on Business demand.

  • A great understanding of risk controls and compliance standards to goals.

  • Strong background in troubleshooting and remediation techniques.

  • Complex troubleshooting in a mission critical production environment.

  • IT Customer Service/Problem Management Resolution experience.

    Education/Experience:

  • Bachelor s degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.

  • 6-8 years experience required.

    Roles and Responsibilities:

  • Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.

    Key Responsibilities

  • Monitoring ETL jobs

  • Track user issues

  • Work with users to determine issues with net software

  • Support business continuity management and assimilated disaster recovery events to be prepared for real world disaster recovery

  • Perform code upgrades without supervision.

  • Be responsible for, and master multiple subject matter areas of responsibilities.

  • Identify and document best practices within their subject matter areas of expertise.

  • Provide continuous process improvement suggestions.

  • Maintain and document Standard Operating Procedures.

    Job Responsibilities:

  • Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
  • Perform code upgrades without supervision.

  • Be responsible for, and master multiple subject matter areas of responsibilities.

  • Identify and document best practices within their subject matter areas of expertise.

  • Provide continuous process improvement suggestions.

  • Maintain and document Standard Operating Procedures.

    • Only those lawfully authorized to work in the designated country associated with the position will be considered.

    • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

  • Benefits:

    For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

    Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

    Inform a friend!

    <!– job description page –>
    Top