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ERP Project Associate

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Creative Financial Staffing

2024-10-05 12:46:06

Job location Pittsburgh, Pennsylvania, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

ERP PROJECT ASSOCIATE
Pittsburgh, PA (HYBRID)
$45,000- $60,000

We are seeking a highly skilled ERP Project Associate to serve as the primary point of contact for end-users and customers within a ERP system. The ideal candidate will provide ongoing support, troubleshooting, and assistance to government employees navigating the system, ensuring smooth operation and user satisfaction.

ABOUT THE COMPANY:

  • Comprehensive benefits package, including a pension plan
  • Exclusive employee perks, such as discounts on concerts, events, museums, and more
  • Unique government advantages, including opportunities to collaborate across various departments and sectors

OVERVIEW OF THE ERP PROJECT ASSOCIATE ROLE:

  • Act as the primary liaison between ERP system users and the IT department, providing daily support for ERP-related inquiries.
  • Assist government employees with system navigation, functionality, and resolving user issues.
  • Monitor and address any ERP system issues or outages, ensuring timely resolutions.
  • Conduct user training sessions and provide one-on-one guidance to enhance system understanding.
  • Document and track user feedback, identifying areas for system improvement and making recommendations to the ERP team.
  • Ensure compliance with government regulations and security protocols within the ERP environment.
  • Develop and maintain user guides, FAQs, and other helpful resources for system users.
  • Collaborate with technical teams to escalate and resolve more complex system issues when necessary.

PREFERRED QUALIFICATIONS FOR THE ERP PROJECT ASSOCIATE :

  • Bachelor's degree in Information Systems, Business Administration, or a related field.
  • 2+ years of experience in customer service.
  • Strong understanding of ERP systems (SAP, Oracle, Workday, etc.) and their functionalities.
  • Excellent communication skills, with the ability to simplify technical concepts for non-technical users.
  • Problem-solving mindset with attention to detail.
  • Ability to work independently and manage multiple priorities.

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