Manager, Internet Connectivity Product Management

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Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for end-to-end lifecycle management of our Comcast Business Internet services and customer premise equipment. Reporting through the Internet Solutions Product Team leader, this candidate will collaborate with cross-functional teams to drive product development, launch successful products, maximize profitability, and manage vendor relationships.

Job Description

Core Responsibilities

• Manage product strategy and roadmap for Internet services and devices across the connectivity solution portfolio
• Lead the end-to-end product development lifecycle, ensuring quality standards and timely, budget-conscious delivery
• Coordinate device launches to ensure delivery of continued increases in availability and bandwidth
• Prioritizes workload based on strategic goals, customer impact, and business needs
• Establish and maintain strong relationships with external vendors for collaborative product development and operational efficiency
• Write & socialize effective product requirements throughout development cycles
• Collaborate closely with the Technology Partners to iterate on updated features and capabilities, ensuring continuous enhancement
• Serve as a subject-matter expert for assigned products and devices within the Internet Connectivity Portfolio
• Be a strategic leader that is also laser-focused on operations; someone that gets the "big picture", but also sweats the details.
• Tie it all together by creating & launching products that enable customers run their businesses; understand what's happening in the world, and how we can help our customers respond to it
• Partner with our cross-functional teams (Marketing, Sales, Engineering, Care, etc.) to continually improve upon the existing product and ensure superb go-to-market execution of new products, services and features.
• Lead a data-driven approach to our products, presenting and making KPI-based recommendations on product performance to our leadership team
• Develops goals and strategic business plans. Recommends ways to expand sales and profitability.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Job Specifications:

• 3+ years' work experience in product management, management consulting, or other related fields, especially dealing with connectivity products and hardware
• Familiarity with Internet connectivity services, devices and technology, prior work experience in the connectivity space a major plus
• Top notch communication skills and proficiency in Microsoft suite (Excel, PowerPoint, etc.), that will allow you to be a key storyteller for Comcast Business; comfortable speaking with all levels, from the most senior executives to front line employees
• Bachelor's Degree or equivalent; MBA/MS a plus

How We Work:

All product managers across the Comcast Business Product Management team share several core values:

• We are go-getters that don't sit by: we act.
• We are collaborative and are easily able to work with large cross-functional teams. But, if a decision needs to be made, we are not afraid to make the tough call.
• We solve problems and find solutions.
• We think big.
• We bring energy and excitement every day.
• We manage what is going on in our world today but keep an eye to prepare for what is coming.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Leadership; Technical Knowledge; Strategic Thinking; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

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