Account Service Manager

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Job description

Overview:
Who we are-

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees-in technical, consulting, operational, sales, finance, and corporate roles-we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here's what Transcat has to offer-

Work that matters

A values-based culture where people care about each other and the work they do together

Flexibility

Training and development to accelerate learning and career advancement

Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Pay range is $18.50-27.00/hr

Operates within Transcat Biomedical sales & retention organization as an individual contributor with collaborative growth responsibilities. This position also has exposure and the potential for responsibility for larger key accounts assigned within the geographic region that have a national footprint as assigned by management. While a sales & marketing position by nature, there is a high degree of overlap into customer service and administrative duties, which fluctuate greatly due to customer demand and team availability.

Responsibilities:
The successful professional in this role will bring influence and knowledge to assist in the implementation of the sales and service methodologies needed to support the existing and new base of customer business to Transcat Biomedical; this includes utilizing CRM systems and recording of activities, pipeline management, modern onsite scheduling, and process improvement opportunities in addition to general customer care.

A successful candidate will be measured on a combination of retained existing accounts, portfolio growth, as well as net new customer service starts over the course of each fiscal year. This will be judged both on invoiced dollar production as well as ensuring that the customer milestones of required minimum customer outcome and appropriate service experience have been met.

The position be based predominantly out of the Transcat Biomedical laboratory and offices in Paxinos, PA and may entail other customer-driven travel, especially in the instance of larger account maintenance and customer business reviews and tradeshow and marketing activity.

Responsible for developing new business in target markets and incremental business with existing customers through contact with customers via the telephone and email, targeting companies that Transcat Biomedical has labeled as key in achieving strategic growth.

Ensures overall exceptional customer satisfaction is being delivered in order to strengthen and grow the business relationship. Provide exceptional customer service to both internal and external customers. Maintain professional phone etiquette at all times.

Lead generation and prospecting will be required. Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell calibration services.

Completes general reporting on the territory activity in relation to quote status, planning and sales analysis as needed and requested by management.

Becomes technically astute and knowledgeable on services while demonstrating a consistent effort to increase job skills in technical proficiency.

Maintains an environment of a teammate, continuous improvement and learning and development.

Other duties as assigned.

Qualifications:
Required Knowledge, Skills, and Abilities:

3+ years driving experience with a valid driver's license and ability to travel domestically in the United States

Must be detail oriented, customer facing, and ability to adapt to the changing needs of the business.

Education and Experience:

Bachelor's degree (B.A.) from four-year college or university; OR one to two years related experience and/or training; or equivalent combination of education and experience.

1+ Years of Calibration Sales Experience, Familiarity with hospital systems, biomedical equipment, process improvement, and experience managing conflicting priorities preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the company or a direct threat to health and safety.

Disclaimer

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

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