Case Manager Supervisor

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Job description

Job title

Case Manager Supervisor

Reports to

Program Director

Position Summary

The Case Manager Supervisor will ensure oversight of program staff's case management duties and provide supervision, coaching and development to direct reports. Provides direct case management services as needed. A commitment to the RHD values should be demonstrated as job duties are performed.

Essential Duties and Functions

Oversee and provides direct supervision to case management staff.

With the collaboration and support of the Program Director, provide coaching and counseling through formal supervision meetings and corrective actions when necessary to address any performance or policy violation concerns with case management staff.

Data entry of supportive case notes, housing updates, and other documentation into program client file electronic systems, and paper documentation.

Facilitate client progress review meetings.

Demonstrate working knowledge of and ensure all policies, procedures, and regulations of all program funding sources.

Coordinate challenging resident cases as needed with assigned Case Manager and/or emergency housing staff.

Coordinate data as needed for OHS/HUD monthly, quarterly, and annual reports.

Other duties as assigned.

Qualifications

Bachelor's degree in related field.

Three-Five Years' experience in Case Management

One Year Supervisory Experience

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