OnBase Systems Developer and Administrator

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Job description

Position Description:

The Public Safety Delivery Center (PSDC) requires the services of a Hyland OnBase Systems Administrator to support an OnBase implementation. The administrator serves as the principal point of contact for all application software, database and hardware that supports the OnBase solution, including planning for and executing software and hardware upgrades. The administrator provides daily application administration, monitoring and maintenance support of the OnBase product and the supporting infrastructure. This position assists staff with the design, development and implementation of efficient electronic business processes to eliminate paper records and maintain existing and develops new OnBase solutions in support of these processes. This position also performs planned maintenance and emergency support during non-business hours.

Tasks:

Provide technical support to end users in a timely fashion

Work as a team member with additional System Administrators, Project Manager, Business Analysts, and other roles within the Bureau of Information Technology

Prioritize daily tasks, live production issues, projects, and customer support

Review current processes, hardware, and software to ensure resources are functionally properly and efficiently. Validate technical specifications and infrastructure requirements.

Assist with planning, setup and configuration of the infrastructure architecture, server hardware and operating systems as required

Review available software maintenance/upgrades, plan for and perform software maintenance and upgrades as required during scheduled, off-hours maintenance windows

Design, develop, test, and migrate new project solutions or enhancements to existing solutions across SIT, UAT, Production environments

Document, evaluate, prioritize, and resolve defects

Respond to and resolve issues reported during normal business operational hours and off-hours

Monitor operations and capacity to ensure optimum performance

Create documentation of system changes or existing processes and distribute to appropriate parties

Work with DOC/PBPP OnBase Support Vendor (currently Keymark) for technical support as needed

Assist with discovery and documentation of business requirements for new OnBase solutions

Assist with training identified subject matter experts

Communicate system downtime and project deployments with business owners and end users

Understand, maintain and enhance external integrations within OnBase

Employee Benefits:

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits. (To be bought)

Four options of Medical Insurance

Dental and Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Other Employee Perks

About LanceSoft

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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