Desktop Support Specialist - Lititz and Lancaster, PA

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Job description

Our enterprise-level client in PA has an immediate need for a Desktop Support Specialist. This person will work between Lititz and Lancaster, PA. Please see below for full details-

Job Notes:

Onsite in Lititz and Lancaster, PA

4 month contract / extendable and eligible to go full-time

Background check and drug test required

Pay Rate = $22-24 w2 per hour depending on experience.

Desktop Support Specialist

JOB DUTIES

• Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.

• Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.

• Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.

• Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.

• Provides complex technical input to the Desktop Services team (L3) and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.

• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.

• Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.

• Responsible for partnering with the business units supported to understand the business impact of support issues.

• Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition.

• Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.

• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.

• Demonstrates creativity and initiative in problem solving.

• Technical documentation of hardware/software additions or changes.

• Updates inventory additions and changes to the inventory database.

• Updates and closes trouble tickets and service requests.

SKILLS NEEDED

• 2+ years of progressive experience support of Lab and Manufacturing environment.

• Advanced knowledge and understanding of Windows desktop operating systems.

• Intermediate knowledge and understanding of Mac OS (Laptops, iPad, iPhone)

• Intermediate knowledge of Audio Video equipment for meeting support. Zoom room, Logitech and Lenovo Hub.

• Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization.

• Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.

• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 7, 10) and office automation software, with expert level knowledge in at least one area of specialization.

• Ability to perform troubleshooting and analysis of Microsoft Office Suite of products O365.

• Intermediate knowledge and understanding of LAN environments

• Intermediate knowledge of communication protocols

• Intermediate knowledge of PC-to-Mainframe access.

• Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange)

• Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.

• A demonstrated ability to encourage and model positive cross-team partnerships.

• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.

• Audio Video setup and troubleshooting skills.

• Knowledge of printer Maintenance.

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).

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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.

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