Aging Care Management Supervisor 3 (Local Government) - Luzerne/Wyoming County Area Agency on Aging

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Job description

The Director of Social Services is an advanced professional social work position of an administrative and supervisory nature. This employee reports to the Director of the Area Agency on Aging. They will be responsible for the administration of all social services provided by the Area Agency on Aging directly and through sub-contracts as well as the quality assurance of all social services programs, formulation and implementation of policy standards, identification of need for program improvements, and implementation of new programs. This employee is also responsible for the direct supervision of Care Management Supervisors 2's and 1's. The Care Management Supervisors under this employees' supervision supervise Care Manager and Case Aide staff. This employee also supervises senior workers under the Mature Worker Program from time to time. Is responsible for policy formation and implementation of programmatic improvements in the following programs directly provided by the Area Agency on Aging staff: Level of Care FED Assessment; OPTIONS Services Assessment; OPTIONS Care Management; Telephone Intake, Screening, Information and Referral; Domiciliary Care, Family Caregiver Support Program, and Older Adult Protective Services Is responsible to format, implement and maintain Quality Assurance policy regarding all Area Agency on Aging programs. Participates in, and answers to, all monitoring visits conducted by the Department of Aging, Aging Well and the Department of Human Services Provides group and individual supervision on a regular basis to Supervisor 2's Supervisor 1's and respective staff. Prepares written yearly Performance Reviews for all Supervisor 2's Is available for consultation 24/7 to supervisory staff assigned to after-hours crisis coverage Is responsible for formulating and implementing policy as well as reviewing and evaluating programs provided through sub-contracts under the following cost centers: Personal Care, Home Health, Adult Day services, In-Home Meals, Home Support, Home Modification, Medical Equipment and Supplies, Personal Emergency Response services, Overnight Supervision and Shelter, Representative Payee, Guardianship, Ombudsman, Peer Counseling, Consumer Reimbursement and After-Hours Emergency services Is a member of the management team and participates in administrative planning for the agency as a whole including participation in the annual planning and sub-contracting process and the four year planning sequence required by the Department of Aging. Participates in monitoring of designated contracts and review of monthly invoices Participate and/or facilitate case staffing for difficult cases in all program areas and will need to assure that all of the staff are updated and fully aware of program changes and state mandates Assures all care management staff have successfully completed all state and federal requirements in regard to training Identifies training needs for care managers, arranges for and/or conducts in-service training programs, and provides and arranges Quarterly Meetings/Trainings for all social services staff Reviews standards of casework practice and ensures staff maintains appropriate consumer relationships and professional relationships with peers Participates in relevant statewide meetings conducted by the Pennsylvania Association of Area Agencies on Aging, and the Pennsylvania Department of Aging Participates in the process of interviewing and selecting prospective applicants for employment within the Social Services Department, serves as reviewing officer, and recommends and implements changes in staffing patterns as required by changing program needs. Organizes and takes part in training/orientation of new employees Identifies unmet needs in the community through contacts with community agencies, assists with planning for new programs designed to meet the needs of older adults Participates in community Coalitions, Committees, Planning Groups, etc. as required by the Director. Participates in community speaking engagements to groups of older adults and to groups of peer professionals, as assigned. Is responsible for Student Intern placements. Completes necessary paperwork and evaluations as required by the Colleges/Universities Additional administrative responsibilities as required by the Director Knowledge of social casework principles and methods. Knowledge of current social, economic and health problems and community resources as related to older adults. Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional, and/or health problems. Knowledge of the basic principles and methods of program interpretation and community organization. Knowledge of the advanced principles and practices of supervision and management. Ability to work effectively with older adults and aid them to grow in the constructive use of their potential in adjusting to their specific problems. Ability to manage a large work force engaged in a variety of care management activities. Ability to evaluate work of subordinates and to provide technical assistance and guidance. Ability to orient and instruct subordinates on procedures, techniques, laws and regulations. Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions, and the general public. Ability to clearly express ideas orally and in writing. RECRUITMENT METHODS: Applicants must meet one (or more) of the following method(s) to be considered for this vacancy: Promotion Without Examination Transfer Reassignment Voluntary Demotion Reinstatement Civil Service Lists Be eligible for selection in accordance with merit system employment regulations ELIGIBILITY - ALL CANDIDATE S): 1.) Meet the minimum experience and training (MET'S) required for this position: Five years of experience in public or private social work, one year of which must have been in a supervisory capacity; and a Bachelor's Degree; or any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences. 2.) Be a resident of Pennsylvania. 3.) State Civil Service Commission Approved Additional Special Requirements: None 4.) Must be eligible for selection in accordance with Civil Service rules. ELIGIBILITY - COMPETITIVE PROMOTION WITHOUT EXAMINATION ONLY: CLASS RESTRICTIONS: 1.) Have held regular civil service status in the following classifications: Aging Care Management Supervisor 1 or 2 County Casework Manager 1 or 2 County Casework Supervisor County Social Work Manager 1 or 2 County Social Work Supervisor SELECTION CRITERIA: 1.) Meet the minimum experience and training required for the job. 2.) Meritorious Service, defined as: The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting. The last due overall regular or probationary performance evaluation was higher than unsatisfactory. 3.) Seniority, Defines: A minimum of twelve months in the next lower class(es) by the closing date of this posting 10/07/2024. APPLICATION INSTRUCTIONS: 1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position. 2.) Additional information may be obtained by contacting: Heather Mulero Human Resources Generalist POSITION DETAILS: Full time Civil Service Permanent Non Union Code: L0640 Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly) Pay Range: 42 YOU MUST HOLD CIVIL SERVICE STATUS IN ORDER TO APPLY FOR THIS POSTING HOW TO APPLY: All INTERNAL CANDIDATES must apply and submit an application via: If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date. LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.

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