AVP/Fraud Operations Manager

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Job description

3 days on-site in Malvern or West Reading PA

Role Summary: This position is responsible for ensuring the smooth operation of the fraud prevention team, providing guidance and supervision to the analysts, and acting as a liaison for the investigators.

Key Duties:

Supervise and guide a team of fraud analysts, ensuring daily tasks are completed efficiently.

Assist in onboarding and training new team members, as well as ongoing training for the department.

Help create and update training materials for the team.

Participate in regular investigator meetings to ensure alignment on priorities.

Oversee pending reports to ensure timely filings as required by regulations.

Act as a point of contact between the fraud department and other areas of the business.

Compile and distribute daily and weekly reports on department activities.

Reconcile department ledger accounts on a monthly basis.

Assist in the investigation of high-profile cases that could result in significant losses or reputational risks.

Review daily alerts on a weekly basis, ensuring timely completion and remediating as needed.

Monitor and manage department communications to ensure issues are addressed promptly.

Assist with completion of alerts and contribute to department projects as required.

Qualifications:

3-5 years of experience in fraud investigations and regulatory reporting, ideally in the financial services industry.

3-5 years of people management experience.

Strong knowledge of relevant industry concepts, especially related to interviews, investigations, and regulatory compliance.

Strong verbal and written communication skills, with confidence in interactions across the organization.

Preferred: Certification in fraud investigations such as CFE.

Technical Skills:

Proficiency in office tools like Microsoft Office Suite (Word, Excel, Outlook).

Familiarity with fraud prevention and case management systems, as well as banking systems across multiple payment channels.

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