Manager, Closing Operations

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Job description

Overview:
As the Manager, Closing Operations, you are responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. Additionally, you are accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole. On occasion, you may also be called upon to participate in the daily operations of the Closing Services Department including, but not limited to Title Clearance, HUD Preparation, and Reject Resolution.

What you will do

Manage team to meet corporate and departmental objectives

Communicate new policies and procedures to team

Enforce the company's policies and procedures and identify issues that may require counseling with the Human Resources Department

Manage work load issues within teams/clients and propose and implement efficiency initiatives as deemed necessary

Participate in the system enhancement signoff process

Review staffing requirements within their teams/clients and justify additional staffing needs (forecast work volumes, etc.)

Provide training to the on-site representatives (unique to client)

Manage attendance files (vacations/call-offs) and review and signoff on timesheets for payroll functions

Administer performance management planning and review process

Participate in the interviewing process and play a role in the hiring/firing process

Responsible for the profitability of their teams to ensure the company achieves its goals and objectives

Review cancellation rates and other reports and prepare management reports as needed

Manage the teams' productivity as a whole to ensure client/borrower satisfaction

Manage production numbers as defined by client

Manage the title clearance timeframes as defined by client

Identify oldest and number of mortgage rejects and work with Account Executive and upper management as needed to resolve rejects

Identify new processes to improve title clearance timeframes as well as production numbers

Schedule employees for both training classes scheduled through HR and one-on-one training

Review the training report as provided by HR to ensure staff is being trained in all areas

Address dissatisfied client issues and evaluate ways to avoid such problems going forward

Attend conference calls and marketing visits and coordinate items to be addressed with the client

Responsible for contacting the client regarding collection issues

Review loss/overage rejects as well as other performance indicators to determine training needs of the teams

Review client surveys and provide reports/data to the client as needed

Participate in new client setup, as needed

Assist in the following as needed:Facilitate training sessions

Participate in Strategic Planning Initiatives

Communicate with the client regarding
Inspire policies and procedures

Provide marketing assistance

Responsible for developing partnerships with our clients

Address post-closing issues

Maintain interdepartmental relationships

Participate in daily operations including, but not limited to, title clearance, HUD preparation, and reject resolution, if there is a shortage of resources

Review and sign-off on files regarding title clearance for issuance of policy

Reports, in conjunction with Dashboard/Notifier (the following reports are required):Review Daily:Client Docs. Not Received

Daily Scheduling Report

Disbursements By Disbursement Date

Monitor Notifier for wires received - once a week - 1 week back (if applicable)

M-T-D Report (staffing purposes)

Summary Reports from Team Leaders

Title Clearance Files Untouched

Review Weekly:Client Outstanding Subs by Processor

Closing WIP - exception basis

Confirmation to Docs. Received

Daily Orders Log (staffing purposes)

Detailed Reject WIP (Policies/Mortgages) - exception basis (2X week)

Disbursement WIP

Escrow Holds Report generated from Title Express - as provided by Disbursement Department

HUD Turntime - (2X week)

Mortgage Not Recorded WIP

Post-Clearance Payoff

Ready To Schedule

Title Clearance Report (also Payoff & Tax WIP's as required) - exception basis

(3X week)

Unscheduled Closings

Review Bi-Weekly:Disbursed/Not Issued (Policies)

Review Monthly:

Cancellation Report

Monthly Management Reports - prepare

Online Rate Calculations

Order Delay Report

Reschedule Report

Title Clearance Turnaround Time (client specific)

Title Clearance/Risk Sign-Offs: (the incumbent is authorized to sign-off on the following items)Approval of reduction to Inspire fees

Death Certificate

Disbursement of Non Owner Occupied

Disbursement with shortage from borrower of $100.00 or less

Disbursement with shortage from lender of $750.00 or less, with statement in writing that client will wire funds

Divorce Decree with Property Settlement

Letter from bank stating loan paid in full

Prior Mortgage with HUD & Credit Report

Removal of items with prior policy

Survey

Trust

Act as a leader within the company

All other duties assigned

What you will bring

Bachelor's degree or three (3) years' experience in the real estate, banking or vendor management industry

Knowledge of real estate closing and title clearance processes

Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills

Previous management experience

Knowledge of personal computers and Microsoft software products

What we offer

Competitive payrates based on skills and experience

Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts

Rest and relaxation: Paid holidays and generous PTO based on tenure

Community and Philanthropy: Paid volunteer time

Paid Maternity and Parental Leave

Contribute to your future: 401K plan and robust continuous learning opportunities

Work Perks Program: Access to discounts that help save money in your daily life

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call "The 5C's": Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact (url removed)

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