Workforce Case Manager

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Job description

Overview:
Salary $45,000 year

Scope of Position: Provide excellent customer-centered services to provide career support in all areas related to gaining and/or retaining employment, training, and career advancement.

Responsibilities:
Build a professional one-on-one working relationship with customers to aid in the introduction of CareerLink services, workshops, partners, and training opportunities

Assist customers in registration, job search preparation, workshop registration, and resumes using PA CareerLink website

Accurately review, evaluate, and complete required documentation for WIOA registration eligibility

Complete necessary WIOA data entry requirements on CWDS

Maintain participant files in accordance with state and local regulations

Provide follow-up activities, ensuring positive outcomes and goals are being met according to program guidelines

Provide "staff-assisted job search" services in the form of career guidance, job leads, and current labor market information

Work closely with and refer participants to the Business Services Team (BST) for employment opportunities

Be knowledgeable of county resources to assist customers with barriers

Split time between CareerLink offices in Media and Chester City

Offer pre-enrollment career advising to PA CareerLink walk-ins as scheduled by the Site Administrator

Educate job seekers about local Labor Market Information (LMI) related to career pathways

Provide financial literacy guidance related to wages and participants' career goals

Manage a caseload of a maximum of 50 new job seekers per year, plus 50 participants in a 12-month period of follow-up

Create and maintain an Individual Employment Plan (IEP) for job seekers

Assess participants' existing skills, aptitudes, and goals

Collaborate with Case Manager to identify and remediate participants' barriers to success

Maintain case notes following local policies in the system of record

Guide participants through the IFR process to evaluate occupational training opportunities

Advocate for participants in case review meetings including ITA committee review, match meetings, or DST meetings

Ensure participants are aware of and participate in hiring events

Provide follow-up services to participants for 12 months after exit

Other opportunities as available

Qualifications:
Bachelor's degree in business, education, human services, or a related field, with a minimum of 3 years of experience in the workforce development field

Experience in providing career development assistance

Previous case management experience

Must have notable experience in team-oriented environment

Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude

Knowledge and understanding of the Workforce Innovation and Opportunity Act

Bilingual in Spanish is a plus

Proficient in Microsoft Office applications

Valid driver's license

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