Director of Technology Operations

---

Job description

Overview:
Location: Hybrid, with some onsite work expected; Office location in Eastern Philadelphia, 19341

Job Type: Full-time

Work Authorization: U.S. Citizen or Green Card

The A.C. Coy Company is currently seeking candidates for a Director of Technology Operations role. This individual will provide leaderhip to four (4) corporate technical teams, and work closely with the leadership team to ensure that the company's technical infrastructure is scalable, secure, and aligned with strategic goals.

Our ideal candidate will have 10+ years of experience managing technical operations across software development, network engineering, and IT support, and

demonstrated success in managing multiple, cross-functional technical teams in a dynamic and fast-paced environment.

Our Client is offering an excellent salary and benefits package, with the opportunity to play a key role in the ongoing success of an innovative, growing company.

Responsibilities:
Lead and manage all technical operations teams, including Engineering, Software Development, Technical Support, and IT Support teams, which collectively comprise 40+ team members with a manager on each team.

Oversee the operations of three carrier-neutral colocation facilities (Philadelphia, Grand Rapids, and Las Vegas) and an AWS-based environment.

Oversee open-source technology stacks, including Kazoo, FreeSwitch, Kamailio, BigCouch, RabbitMQ, and related infrastructure.

Coordinate and support software development efforts, ensuring the timely and efficient development of our core products (Atlas, Boomea, Mobile, API, CPaaS).

Collaborate with product owners, QA teams, and tech leads to plan, execute, and upgrade our product portfolio.

Ensure consistent customer support and satisfaction by managing a Technical Support team responsible for nationwide customer assistance.

Oversee internal IT operations, ensuring network security and operational efficiency, while managing collaboration with an outsourced MSSP.

Drive operational excellence by establishing best practices, standardizing processes, and implementing project management methodologies to enhance productivity across teams.

Act as a liaison between technical teams and executive leadership to translate business requirements into technical execution.

Stay up-to-date with the latest technology trends and security protocols to ensure our platforms and infrastructure remain secure and competitive.

Provide tactical leadership across multiple technical disciplines, ensuring cross-team coordination and streamlined communication.

Qualifications:
Required:

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

10+ years of experience managing technical operations across software development, network engineering, and IT support.

Proven experience managing teams of 50+ members, including remote teams and outsourced resources.

Understanding of SaaS, and open-source software technology stacks.

Experience managing colocation facilities and cloud environments (AWS preferred).

Strong operational mindset, with experience in customer support and delivering exceptional service levels.

Proficiency in project management tools and methodologies, with a process-driven approach to team management.

Strong written and verbal communication skills, with the ability to interact effectively with C-level executives and cross-functional teams.

Ability to navigate complex technical challenges, providing solutions that align with the company's strategic objectives.

Preferred:

Experience in the telecommunications or VoIP industry is highly desirable.

Familiarity with network management, open-source communication technologies, and cloud infrastructure scaling.

<!– job description page –>