Operations Leader

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Job description

BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.

Whether your career interest is rooted in Finance, HR, Marketing, Sales, IT, Sustainability or our Legal/Regulatory/Government team, professional roles at BlueTriton within our Corporate Teams could very well be the place for you to uncap your potential! Be prepared to join a team that is deeply committed, boldly innovative, and fiercely good for our consumers and customers, for our people, and for our communities.

Job Description

To safely provide timely, quality service to customers by leading a team of 25+ ReadyRefresh Service Representatives. The Branch Operations Leader's primary purpose is comprised of three components:
1. Coach, develop and lead frontline ReadyRefresh Service Representatives as assigned to his or her team or area of service.
2. Effectively promote a culture of safety by leading, teaching and reinforcing all ReadyRefresh Safety Standards.
3. Provide exceptional customer service leading through the execution of Delivery Standards.

We are currently seeking an Operations Leader to be located in Carlstadt, NJ The primary responsibilities will include managing and overseeing assigned operation's team on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance. Responsible for executing all safety activities.

Key responsibilities include but are not limited to the following:
•Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities.
•Own execution and adherence to the ReadyRefresh brand and relevant standards for all branch processes related to safety, customer service and order fulfillment
•Oversee all direct report "people management" processes and accountability, to include hiring/retaining qualified team members and timely addressing of attendance/conduct/performance issues
•Partner with peers and Zone General Manager/Regional Operations Manager to share best practices and leverage knowledge to help define future strategies and processes, including product and customer acquisition and upselling for ReadyRefresh Customer Operations function.

Qualifications

Key qualifications include:
•Bachelor's degree from four-year College or University; and / or 1-3 years related experience and/or training; or equivalent combination of education and experience
•Has demonstrated success in a number of diverse customer service and operations roles
•Extensive experience managing operational delivery processes
•Ability to weigh tradeoffs to arrive at a solution that is acceptable for both the customer & business
•Experience providing a high-level of customer service
•Excellent written, verbal communication and interpersonal skills
•Experience managing and anticipating change and challenges
•Experience leading people towards performance and development goals
•Experiences leading in a high safety focus culture
•Ability to provide training & development to direct reports, coach performance
•Competent in performance feedback processes, both written and verbal
•Ability to analyze data to evaluate and coach team members towards performance improvement
•Capacity to organize workflow, define activities, and meet commitments

BlueTriton Brands, Inc. ("BlueTriton") is a water and beverage company in North America that produces and distributes a portfolio of brands of spring water, purified water, and other beverages, which include Poland Spring , Deer Park , Ozarka , Ice Mountain , Zephyrhills , Arrowhead , Origin , Saratoga , AC+ION , Pure Life , B'EAU , and Splash Refresher . BlueTriton also owns and operates ReadyRefresh , a water and beverage delivery service for homes and offices.

Headquartered in Stamford, Connecticut, BlueTriton is a privately held company with operations and distribution primarily in the United States and Canada, employing more than 7,000 employees. BlueTriton manages water resources for long-term sustainability and helps protect more than 20,000 acres of watershed area owned by the company from harm and destruction. The company sources from 56 springs and has 30 production facilities across North America, with some verified to the Alliance for Water Stewardship Standard. BlueTriton is a Water Champion with The Water Council and has committed to be verified under their WAVE program.

BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. BlueTriton Brands is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us at

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