CRM Specialist

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Job description

Job ID Number

R4193

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the CRM Business Application Manager, you will involved in all aspects of the software development life-cycle, from project/feature prioritization, requirement engineering, and development oversight through testing, release, and support.

Job Description

We are looking for a CRM Business Application Manager to be involved in all aspects of the software development life-cycle, from project/feature prioritization, requirement engineering, and development oversight through testing, release, and support. This position will be full-time and onsite.

What You'll Do

• Collaborate with users during the project initiation phase: setting project and feature priorities, and defining scope

• Develop detailed business & functional requirements, including use cases, process flow, and technical needs

• Conduct User Acceptance Testing and end user training

• Prepare procedural and training documents to support user needs.

• Provide point and click administration and configuration of CRM system

• Maintain, troubleshoot, and configure integrations with outside systems for ETL, data transfer, form creation, etc.

• End to end project management of small to mid-sized projects

• Monitor key performance indicators and goals; design and maintain appropriate dashboards and reports

• Collaborate with other departments and vendor support to resolve CRM and related system issues in a timely manner

• Identify and develop business practices and procedures to maximize efficiency and reduce manual intervention

• Establish rapport with other departments to ensure a sense of team in all assignments and daily operations

• Perform other duties as may be assigned

What You'll Need

Required:

• High school diploma or equivalent and Minimum 5 years of demonstrated experience managing a CRM environment at an enterprise level or a minimum 3 years of demonstrated experience managing a CRM environment at an enterprise level with 60+ earned credits of higher education in a relevant field.

• Demonstrated knowledge of best practice implementation securing application users through identity and access management

• Familiarity with data governance frameworks

• Familiarity with database design principles and proficiency in managing Salesforce data models.

• Experience with automation tools, form creation, and other Salesforce integrations

• Excellent problem solving, documentation and communication skills.

• Excellent project management skills and a positive attitude.

• Demonstrated ability to meet deadlines while handling and prioritizing simultaneous requests.

• Creative and analytical thinker with strong problem-solving skills.

• Exceptional verbal and written communication skills.

• Ability to communicate effectively at all levels of the organization.

• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.

• A commitment to continuous professional growth in skills and knowledge.

Preferred:

• Bachelor's Degree in Information Technology, CIS, or similar from an accredited institution

• Strong understanding of web services (REST, SOAP), JSON, XML, and other integration technologies

• Knowledge of Student Information Systems such as Ellucian Banner software

• Proven experience in a higher education environment

• 2+ years experience as a Salesforce/TargetX Manager, Administrator, Trainer, or similar

• 2+ years experience configuring, testing, documenting and supporting a Salesforce CRM

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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