Bilingual Customer Support Clerk

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Job description

Embark on a New Career Journey this Fall with Berkheimer Tax Innovations!
Join our thriving Allentown, PA team as a Bilingual Customer Support Clerk at Berkheimer Tax Innovations, a leading Pennsylvania tax collection and administration company, and unleash your potential!

WHAT YOU'LL DO:

• Answer taxpayer inquiries in person & over the phone
• Research, maintain, & update tax accounts based on information provided
• Process tax forms/mail & post payments to proper accounts
• Complete all tasks in a timely manner while meeting company standards
• Additional duties may be assigned

SCHEDULE + LOCATION:

• Full-time schedule: Mon - Fri, 8:00 am - 4:00 pm
• No weekends!
• On-site in our Allentown, PA office
  • Once released from training ( 4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

PAY + BENEFITS:

• $14.50/hour + monthly incentive opportunities!
• On the job, paid training to help you succeed
• Medical, Dental, Vision & Life Insurance
• Wellness Program including physical, emotional, and financial wellness
• Paid Holidays, Vacation, Sick, and Personal Time
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment
• Travel Insurance

WHY WORK FOR BERKHEIMER TAX INNOVATIONS?

You will be part of a company that has been supporting your local communities for over 80 years. The dedication to our communities is just as important as our dedication to our employees.

At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive top-of-the-line training, a supportive team environment, and resources to contribute to your overall success.

• High School Diploma or equivalent
• Minimum 1-3 months related experience and/or training
• Must be Bilingual, English & Spanish speaking
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time

Berkheimer Tax Innovations is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check and drug screen.

Compensation details: 14.5-14.5 Hourly Wage

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