Night Auditor

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Job description

We are seeking a motivated and customer-focused individual to join our team as a Night Auditor. In this role, you will be responsible for providing exceptional service to our guests while accurately performing night audit procedures.

Position Information: Full-time, $18.00 hourly rate. Please note this position will require Friday and Saturday Audit (Overnight) shifts.

Responsibilities:

• Greet and assist guests in a friendly and professional manner during check-in, check-out, and throughout their stay.
• Obtain guest identification and credit/check approvals in accordance with hotel policies.
• Ensure special guest requests are communicated, noted, and fulfilled.
• Listen and respond to guest inquiries with a positive and friendly attitude.
• Manage and resolve guest complaints and issues promptly and courteously.
• Answer telephone calls promptly, route calls appropriately, and provide accurate information.
• Enthusiastically promote the property, offering information about events, facilities, amenities, and rate packages.
• Communicate effectively with the incoming shift to relay necessary information.
• Complete daily checklist tasks and adhere to cash handling policies.
• Post charges to individual room or master accounts accurately.
• Reconcile charges, cash received during the shift, and prepare the drop with witness verification.
• Drive Company vans as needed.
• Handle guest mail and messages per established procedures.
• Offer and properly manage wake-up call requests.
• Reconcile daily revenue, process payments, balance accounts receivables, and prepare management reports.
• Complete the update process on the front office system following guidelines.
• Balance and audit all front desk postings and settlements.
• Reconcile food & beverage and miscellaneous revenue sources to the point of sale system.
• Perform additional duties as assigned.

Additional Responsibilities:

• Maintain a neat and organized work area.
• Conduct yourself professionally at all times.
• Ensure a safe working environment and report unsafe conditions immediately.
• Maintain positive working relationships with all departments.
• Comply with all policies and procedures outlined in the Employee Handbook.

Qualifications:

• High school diploma or GED.
• Possession of required government licenses or certificates.
• Basic math skills and prior cash handling experience.
• Ability to multitask, work well under pressure, and with minimal supervision.
• Ability to maintain a professional appearance at all times.
• Strong teamwork and effective communication skills.
• Ability to receive and follow verbal and written instructions accurately.
• Willingness to work any day of the week and any hour as needed.

If you possess excellent customer service skills, attention to detail, and a passion for hospitality, we encourage you to apply for this exciting opportunity. Join our team and contribute to creating memorable experiences for our guests.

Why work for us?

• A Retirement plan through the company sponsored 401k plan which includes a company match
• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: 18-18 Yearly Salary

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